Director: Citizen Relations and Interface at City of Johannesburg

Minimum Requirements: 

•  Grade 12/Matric and a Bachelor’s Degree in Public Management/Business Administration/Project Management/Urban Management Qualification or Equivalent (NQF level 7); 
•  Ten (10) years overall experience in Local Government, Provincial and National Government with at least five (5) years’ experience at middle management. 

Primary Function:

• To direct and lead the Citizen Relations and Interface programmes by ensuring the development, management and implementation of effective strategies, structures, systems, policies, procedures, and practices. To lead and direct citizen relations for both internal and external stakeholders in close collaboration with the regions, entities, and departments within the City. To provide an efficient and effective Service Delivery interface and coordination between regions, entities, departments, and other spheres of government. Provide insight into the services required by the community and defining the desired service level (Service Level Agreement), by introducing approaches for sustainable urban and built environment management, manage and coordinate all administrative and operational activities thus ensuring that the department meets the goals and objectives. Integrated Service Delivery in the various Regions. 

Key Performance Areas: 

•  Develop, implement, and monitor the implementation of the Citizen Relationship Management Strategy and Plan; 
•  Management and administration of the central service delivery unit within the Office of the Group Head by closely coordinating and monitoring the implementation of service delivery prgrammes and operations implemented across the regions, especially those implemented by the ISD unit and AFS units across the regions; 
•  Develop systems to better manage and coordinate regional service delivery activities and programmes; 
•  Develop and coordinate the implementation of the CBP community outreach and conversation plans; 
•  Effective and efficient financial and risk administration, procurement, and expenditure management for improved service delivery, especially initiatives by ISD and AFS units within CRUM; 
•  Manage the implementation of financial controls or procedures and provide information to support financial planning; 
•  Input into the development of the department business plan and SDBIP. 

Leading Competencies: 

•  Computer literacy (MS Office Packages, including Word, Excel, and PowerPoint); 
•  Good communication skills (verbal and written); 
•  Monitoring and Evaluation; 
•  Analytical skills; 
•  Research skills. 

Core Competencies: 

•  Knowledge of the South African Local Government system, South African Government and Governance System; 
•  Knowledge of Public Participation and Stakeholder Relations; 
•  Knowledge of Local Government Service Delivery mandates and understanding of Built Urban Environment and Management.