Director: Executive Support REF NO: NSG 08/2026 at National School of Government

REQUIREMENTS :

• A minimum bachelor’s degree or equivalent (NQF level 7) in the field of Public Administration or Public Management Political Science, Development Studies, Business Administration or a related field Registration with a relevant professional body will also be an added advantage.
• The successful applicant will be subjected to security vetting at an appropriate clearance level for senior managers. Successful completion of the Senior Management Pre-Entry Programme (Nyukela). The incumbent may be assigned as the designated lead or facilitator for any core functional area within the Directorate’s mandate (appointment as Deputy Information Officer).
• Experience: Five (5) years’ experience at a middle/senior managerial level providing executive support, strategic coordination or advisory services in the public sector. Demonstrated experience in strategic planning, policy analysis, governance, reporting and institutional coordination. Experience working with political principals, oversight structures, and high-level stakeholders is essential.

DUTIES :

• The incumbent will be responsible for the following Key Results Areas: Analyse, synthesise and quality-assure strategic submissions, reports and briefing notes for the Principal to support informed decision-making.
• Provide advisory support on institutional priorities, emerging policy issues, sector trends and risks affecting the NSG. Coordinate the development of executive communication, speeches, talking points and strategic inputs. Manage executive correspondence, oversee quality assurance processes and ensure adherence to protocols and timelines. Support the Principal on strategic engagements by preparing agendas, research notes, policy briefs and follow-up actions.
• Monitor the implementation of key directives and decisions issued by the Principal, ensuring accountability and timely reporting. Coordinate the development and integration of strategic, operational and performance information for the Office of the Principal. Manage processes for MANCO, EXCO, governance committees and other internal structures to ensure well-coordinated and compliant submissions. Establish tracking mechanisms for institutional commitments, Cabinet/Cluster decisions, parliamentary queries and performance reporting obligations.
• Facilitate alignment between the Office of the Principal and branches on priorities, risks, critical projects and institutional messaging. Oversee executive internal communication channels to ensure accurate, timely and coherent information flow. Provide oversight of executive diaries, logistical arrangements and workflow to support efficiency and responsiveness. Oversee issue-management processes, including synthesising institutional challenges, escalations and risks for executive attention. Provide a central coordination point for branches to engage with the Office of the Principal on strategic matters. Facilitate coherent institutional responses to queries from oversight bodies, the Ministry, parliamentary committees and central departments. Support crisis-response coordination and prepare executive situational analyses to aid rapid interventions.
• Monitor cross-cutting institutional projects and provide progress briefs to the Principal. Track and manage reputational risks and prepare executive responses and mitigation updates. Coordinate strategic engagement with key partners through high-level meetings, dialogues and collaborative platforms. Build and maintain relationships with government departments, HEIs, research bodies and development partners to support institutional collaboration. Facilitate cooperative initiatives with internal and external stakeholders to advance institutional priorities.
• Manage stakeholder communication and information exchange to strengthen collaborative efforts. Maintain stakeholder mapping, engagement plans and follow-up processes to ensure sustained partnerships. Coordinate the Principal’s participation in national, continental and international collaborative forums. Manage the resources (people, finance, systems, assets) allocated within the directorate.
• Manage the implementation of operations management within the business unit, including determining service standards, standard operating procedures, business process management, total quality management, and digital transformation. Develop appropriate strategies and plans for achieving performance targets and business unit requirements, including quarterly performance reporting.
• Identify and manage strategic and operational risks within the business unit, as well as mitigation plans, including business continuity plans. Manage a team of employees and service providers who are expected to accomplish assigned duties efficiently, effectively, and competently and to strive for improvement and excellence in all work performed.