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  • Posted: Nov 15, 2021
    Deadline: Not specified
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  • A leading global developer and operator of destination resorts, ultra-luxury hotels and residences, innovative entertainment and gaming experiences, and immersive lifestyle destinations, we operate four distinctive brands – Atlantis Resorts and Residences, One&Only Resorts, Mazagan Beach & Golf Resort and SIRO Hotels. People are at the heart of ever...
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    Director of Operations

    About the job
    Key Duties and Responsibilities


    1. Brand standards, guest service and quality

    •  Drive engagement and compliance of all One&Only Kerzner International programs
    •  Ensure service programs are in place and delivered
    •  Provide coaching and feedback to managers and colleagues on service and operational standards, including feedback on even the smallest service and operational details
    •  Review and follow up on property Reviewpro and TripAdvisor scores and comments and assist to provide feedback to guests
    •  Manage relationships with in-house and regular guests, organisers, decision makers
    •  Participate in Resident Manager programme and drive LQA standards of service


    2. Revenue Generation

    •  Manage and sustain sales and marketing strategy for F&B and Spa and Fitness
    •  Develop innovative means for capturing new streams of revenue through property amenities, activations and events
    •  Coach and reinforce a colleague selling strategy that takes advantage of property services
    •  Review and work with appropriate revenue management reports


    3. Financial Performance

    •  Measure, analyze, and communicate property performance using a variety of financial or non-financial data including controllable costs, sales revenue, guest satisfaction, and colleague engagement data
    •  Assist Heads of Department in preparing annual departmental operating budgets, capital expenditure and labour budgets
    •  Control and analyze departmental costs to ensure performance is within budget
    •  Complete Month End Analysis – including P&L Critique and Monthly Business Report content


    4. Leadership and Coaching

    •  Ensure ongoing development of managers with respect to recruitment, performance appraisals, counseling, coaching, training and disciplinary action
    •  Monitor local hiring and compensation trends for similar positions through benchmarking
    •  Support recruitment efforts from various sourcing channels through Human Resources
    •  Attend/lead daily morning briefings and any other meetings as scheduled
    •  Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day

    Projects

    •  Initiate Opex projects to improve physical presentation and condition of the resort
    •  Initiate annual capex plan as part of the Budget cycle in consultation for relevant managers
    •  Act as a project manager for the execution of capex projects


    3. SKILLS AND REQUIREMENTS

    • Grade 12 or equivalent
    • A hospitality related qualification or similar
    • 4-5 years extensive working experience in a senior leadership role in a luxury hotel or multi venue restaurant operation

     Financial management skills e.g. ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning

    • Computer literate, with strong working knowledge of Microsoft Word, Excel, Outlook, PowerPoint, CRM systems
    • Advanced knowledge of the principles and practices within Food & Beverage/Hospitality profession
    • Proficient in finance, revenue generation guest services and team development
    • Ability to study, analyze, and interpret complex activities
    • Strong leadership skills and interpersonal communication skills
    • Highly developed communication skills to negotiate, convince, sell, and influence other managerial personnel, hotel guests, and /or corporate clients
    • Highly organized and able to prioritize and meet deadlines in a fast-paced environment

     Ability to evaluate business trends, determine applicability to customer profile and modify business strategies accordingly

    •  Knowledge of purchasing, inventory controls, supplies and equipment
    •  Ability to take constructive action independently
    •  Ability to network and build relationships to grow the business
    •  Effective decision-making skills; can choose a course of action amongst options involving uncertainty or risk
    •  Strong problem-solving skills; encourages new innovative solutions when appropriate
    •  Effective change management skills
    •  Strong customer and colleague relation skills

    4. Core VAlues & Competencies

    Blow Away The Customer

    •  I care and work towards exceeding the expectations of my customers
    •  I am proactive and deliver unique and everlasting memories for our customers

    Develop Passionate and Committed People

    •  I am committed to being thoughtful towards our colleagues
    •  I am passionate about my role

    Continuously Strive for Perfections (good enough never is)

    •  I constantly seek new ways and ideas to improve what I do
    •  I am inspired to make a difference

    Achieve Sustainable Bottom Line Performance

    •  I am honest and fair
    •  I take responsibility and contribute towards the financial performance of where I work


    5. Functional competencies

    Grooming

    •  I present a professional image according to established standards

    Communication

    •  I adapt my behavior to cultural characteristics of the situation
    •  I welcome and solicit opinions from all relevant people when making decisions

    Functional Skills and Knowledge

    •  I understand the full scope of my duties and demonstrate initiative
    •  I take responsibility for my actions

    Planning & Organizing

    •  I anticipate the impact of initiatives and plan accordingly
    •  I am able to manage multiple objectives and priorities effectively
    • Team Management & Development / Influencing & Working with Others
    •  I identify potential colleagues and develop them for their success and the benefit of the organization
    •  I am a mentor and coach to my colleagues to develop them

    Where Colleagues do not have anyone to supervise, then the competency will be replaced by with the following 2 behaviors:

    •  I am a mentor and coach to my colleagues to develop them
    •  I motivate other colleagues towards the common goals of the organization

    Problem Solving & Decision Making

    •  I create an environment that supports logical decision making
    •  I identify and solve issues and assume responsibility in risky decisions

    Innovation & Creativity

    •  I regularly seek new opportunities for change
    •  I drive the implementation of change initiatives

    Drive for results

    •  I set clear, realistic and challenging goals for my department & team
    •  I communicate the business targets to my team/peers and am able to steer them to achieve the results

    Method of Application

    Send your application to

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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