Dispatcher at Vestas

About the job

• The Service Department is responsible for the proper functioning of our customers' wind farms. In this sense, we ensure the performance of each turbine throughout its useful life. We guarantee that the turbines are operational at their maximum capacity, providing the best energy yield for customers. As such, the team is crucial for us to maintain a solid and long-term relationship whit our customers. The Dispatcher is responsible to plan and schedule all types of work orders in the established field of operation for the maintenance of wind turbines.

Responsibilities

• Balance all assigned region orders to ensure minimum wind turbine downtime and maximum productivity
• Ensure service crew composition is up to date and adjusted to demand
• Plan and monitor tools, parts & services on time before crew mobilization
• Prepare, level out & assign works for the region & tasks of responsibility, to deliver best match for needs and potential. (i.e. weather conditions & skills)
• Assign service appointment to service crew by organizing service crew composition on short term
• Deliver on time communication to crews and partners
• Monitor key performance indicator related to Planning & Scheduling are balanced and under control
• Confirm readiness for works to be implemented (system).
• Prepare 12-week planning (long-term planning) / short term planning (3-week detail plan)
• Bundle and optimize work order composition
• Create purchase requests
• Ensure improvement loop with stakeholders regarding: Technical Panning (TPL), Supply

Chain Operations (SCO)& work efficiency.

• Review of performed works end of week.
• Willing to embrace and promote Vestas' commitment to diversity, equity, inclusion and belonging

Qualifications

• At least 2 years of experience in workload planning, ideally gained in a Technical Services or Logistics related service environment.
• Experience in coordinating smaller development / improvement projects (process & systems)
• Technical and planning framework understanding
• Professional experience in a comparable position, also like to have worked as a service technician.
• Salesforce knowledge desirable
• SAP Knowledge desirable
• Got IT skills and experience with information processing in databases and planning tools
• Good communication skills in English

Competenecies

• Good time management and stress resistant
• High degree of flexibility (working in changing environment)
• Great organization skills
• Enjoy working with other people / teamwork
• Motivated, effective and consistent personality
• Problem solving ability