Divisional Executive: Corporate Sales and Servicing at Liberty Group South Africa

Purpose

• Overall accountability for the distribution of Liberty Corporate solutions into chosen customer segments in the South Africa market.

Minimum Experience

• 8 - 10 years experience in a similar environment, of which 2 - 3 years at senior management level

Qualifications

• A qualification in business administration will be beneficial (e.g. MBA) and FAIS accredited (RE: Examinations).

Key Responsibilities

• Accountable for the formulation of functional operating models and value-chain integration, ensuring alignment with strategic objectives.
• Proactively identify problems across the function of which the causes are ambiguous and uncertain, identifies optimal alternatives and designs optimal solutions, anticipating future challenges.
• Plan for effective organisational management across the value-chain, set strategic objectives and priorities among existing services, processes or systems and new developments, and specify the required measurements to monitor performance effectiveness.
• Formulating the distribution strategy for Liberty Corporate across all products, segments, and channels in line with organisational objectives.
• Establish sales objectives by forecasting and developing annual sales in line with organizational objectives; projecting expected sales volumes for existing and new products.
• Strengthening Liberty Corporates ability to consistently generate and convert deal pipeline through the creation and execution of processes and procedures aimed at planning, monitoring, and improving sales activities.
• Strengthening Liberty Corporate's ability to deliver exceptional customer experience through establishing processes and procedures that measures customer engagement, monitors customer satisfaction and disseminates this insight to the wider organization.
• Optimizing the efficiency of Liberty Corporate's distribution channels through channel and stakeholder management, channel conflict resolution, and channel development.
• Improve the retention of existing clients by developing and implementing client retention processes and procedures; identifying risks to client retention and taking corrective action.
• Develop organizational strategies by identifying and researching distribution issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; contribute insight to the development and pricing of product.
• Ensuring the smooth operation of the distribution back-office function including the management of the specialist support functions responsible for the production of technical marketing information.
• Supporting the effective communication of Liberty Corporate's value propositions to its identified clients segments by managing the marketing interface between Liberty Corporate and the Liberty Group Marketing function.
• Update job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations; building industry relationships.
• Influence and drive the implementation of a customer-centric stakeholder framework, which builds positive relationships and encourages feedback.
• Enhance value offered to clients by identifying, developing and managing opportunities to provide appropriate products to clients through products offered by companies and business units in the Standard Bank Group.
• Ensure that appropriate strategies have adequate financial resources for the development and implementation of critical financial plans and budgets. Influence the implementation and integration thereof across the organisation.