Ekurhuleni provides sustainable and people-centred developmental services that are affordable, appropriate and of a high quality. We are focused on social, environmental and economic regeneration of our city and communities, as guided by the principles of Batho Pele and through the commitment of a motivated and dedicated team.
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Develop, plan for and manage the CRM operations systems, including implementation strategies and protocols
Maintain strategic relationships for purposes of expectation management, knowledge sharing and integration
Identify, assess and manage governance, risk and compliance practices and processes as determined by stakeholders and legislative requirements
Provide direction in terms of overall CRM programme management and implementation
Ensure implementation and effective management of CRM programmes including walk-in centres, online and intermediates and call centres
Represent and enhance organisational image, through attendance and public address at events, functions, conferences and gatherings
Establish, influence and manage strategic internal and external relationships inclusive of customers, service providers and relevant legislative agencies and structures
Ensure service delivery within CRM is in compliance with Batho Pele principles
Develop, monitor and deliver on service level agreements made with internal and external stakeholders that meet or exceed customer expectations
Facilitate participation by local communities in the affairs of the municipality and Support Public meetings
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