Document Verification Agent at Prodigy Finance

What will you do in the role?

• We are looking for an experienced document verification agent to join our Verification Team based in Cape Town. This person will be fully accountable for verifying international loan application documents for customers. 
• Prodigy Finance’s Customer Success Team is located in Cape Town, South Africa with the role reporting to a Verification Team Leader.

What are some of the responsibilities of this role?

• High attention to detail with a focus on quality when verifying customer loan application documents. 
• Demonstrate accountability.   
• Work alongside the subject matter experts and analysts within the verification space to review, improve and streamline the verification workflow.  
• Hit targets in a fast paced, high volume and high quality customer success environment.
• Ensure processes and tasks are completed in line with our service level agreement.

What would the ideal candidate be great at?

• Display a strong level of agility and adaptability in a fast paced Fintech environment.   
• Strong attention to detail and administrative discipline; able to identify, escalate and correct any errors when made by any part of the team or business.
• Proven ability to remain calm under pressure.
• Advanced troubleshooting and multi skilled strength set.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to assess complex situations and use creativity to solve problems.
• Proven ability to operate independently and within a team environment, whether that be remotely at home or in office with the team. 
• Strong self-awareness and the ability to conduct oneself in a confident manner.
• Have the ability to debate in a constructive manner and to challenge conventional wisdom.
• Process control and process thinking – understanding the impact of how changes upstream affect customers and stakeholders in all parts of the value chain.
• Great financial acumen, understand the functional and operational elements of a financial business and products.

Qualifications and experience

• 3+ years’ experience in a data capturing role.
• 3+ years’ experience in document verification within the financial services industry.
• Thrives in a busy environment and handles stressful situations calmly and professionally.
• Degree qualification
• Fintech experience – hopefully you would have experienced the excitement and challenges of working at the bleeding edge of disruptive technology within financial services.
• Experience with FCA or have worked in a business that is FCA regulated before.
• Growth Company experience – you may have experienced rapid growth in your current role or company, knowing how to keep pace with changing processes and dependencies.