Dynamics Systems Administrator at ERG Africa

ERG Africa invites suitably qualified candidates to apply for the position of Dynamics Systems Administrator. The successful candidate will report to the Applications Manager and be based at our offices in Rosebank, Johannesburg.

Primary Purpose

We are searching for a Dynamics D365 FO System Administrator to be an active source of support and technical knowledge of our Finance, Supply Chain and Maintenance ERP system. This is an internal facing role working with various IT staff in different regional locations and external support providers. The administrator must responsibly, and efficiently provide the necessary service and solutions associated with administering and maintaining the Dynamics 365 FO ERP system.

Key Responsibilities

• Provide level 3 support for the ERP support specialists in conjunction with the external support partner
• Use ServiceNow request and response tracking tool
• Apply approved configuration changes to the ERP system
• Apply approved code changes to the ERP system, taking the development as delivered by the solution provider through the LCS framework, through the various non-production environments for testing and verification, and finally into the Production environment, subject to CAB approval.
• Apply and maintain ERP Security roles and profiles according to established security policies and procedures
• Maintain documentation of configurations and changes in configuration library
• Monitor performance of Dynamics 365 platform and lead remedial action across resolver groups
• Monitor integrations between Business and ERP system
• Understand scheduling and priority items, and respond with appropriate action when integrations fail
• Ensure master data consistency across associated systems
• Identify issues, recognise risks and communicate to project, analysis and internal and external support teams
• Define, design and run regular and ad-hoc reports/queries. Requirements for permanent reporting to be relayed to BI team
• Use available tools to empower users to run established reports/queries themselves
• Analyse business requirements for technical impact and feed back to architecture team to properly plan and account for
• Analyse platform upgrades made available by Microsoft for functional enhancements, environment impacts, plan, rehearse and execute on platform upgrades with the assistance of external support provider
• Work on continuous enhancement of ERP systems and processes as required by Solutions Architect and Analysis teams
• Regularly interact with ISV vendors regarding implementation and/or issue of new releases or patches

• Ability to work in a pressurised, distributed environment with many stakeholders and conflicting priorities
• Sound experience with ERP systems, preferably Microsoft D365 or AX

Experience and Qualifications:

• B.Sc. / B.Com degree or related diploma
• Certification or / and demonstrable experience in Visual Studio with C# coding language
• TSQL
• SSRS
• TFS and Life Cycle Services experience
• 3+ years of experience as a Dynamics AX system administrator with recent experience in Dynamics 365 administration

Desirable

• PowerBI
• PowerApps
• Microsoft Azure experience
• Integration methods and standards (file based, web service, point to point etc)
• Mining sector experience

Attributes, competencies

• Personable, delivery-focused, dependable self-starter
• Experience in dealing with teams within geographical and technically complex environments
• Good interpersonal and communication skills
• Ability to gain good understanding of business processors and aims excellent customer service skills and common sense
• A passion for new technologies and solutions
• Strong organizational and interpersonal skills
• Possess good time management, problem solving skills and communication skills.
• Able to conduct research into issues and products as required.

Technical skills and knowledge

• Microsoft Solutions Stack supporting Dynamics AX / D365 implementations including SQL Server, SSRS, SSAS, SSRS, TFS, Visual Studio, Life Cycle Services
• Working knowledge of infrastructure components constituting the Dynamics environment, as well as external components that may impact it setting personal development goals & defining training needs; day-to-day line management;