ECommerce Customer Support Associate at Core Group

Purpose of Position:

• Provide top-notch customer support by solving payment, refund, gift card & coupon queries 
• Manage e-commerce order & delivery inquiries with ease 
• Ensure smooth operational administration

What we offer: 

Join a thriving organisation where your career can soar! Our dynamic company offers endless growth opportunities for eCommerce Customer Service agents. Be part of a diverse, driven team and gain valuable business insights through our comprehensive one-year leadership program. Experience a fun, challenging work environment that will stimulate your growth and offer fulfilling rewards. Don't miss out on this unique chance to step up your career.

What can you bring?

• Grade 12 and 5+ years of experience in e-commerce and digital marketing 
• Bachelor's degree in digital marketing or business science preferred 
• Proven customer focus and experience approach In-depth knowledge of products and ecosystem 
• Strong process skills, e-commerce operating systems knowledge and understanding of warehousing and logistics operations 
• Basic digital marketing skills a plus!