eCommerce Fulfilment Agent at Senwes

Job Description

• Senwes is seeking an eCommerce Fulfilment Agent to oversee and optimise marketplace operations, drive sales acquisition, and ensure product enrichment across the groups eCommerce platforms.

Marketplace Management:

• Oversee order fulfilment processes on group and third-party platforms (Takealot, Amazon, OneDayOnly and similar), ensuring orders are accepted, picked, packed, and dispatched efficiently.
• Monitor in-warehouse stock levels and coordinate replenishments to maintain availability.
• Adjust pricing within set parameters to ensure profitability and competitiveness.
• Manage marketplace communication, product enrichment, and resolve platform-related issues.
• Identify listing opportunities and monitor competitor activities for enhanced positioning.
• Monitor shipping and logistics reports to optimise order profitability.
• Support in-store and warehouse pick and pack processes to ensure SLA compliance.

Sales Acquisition and Customer Engagement:

• Monitor abandoned carts and quote requests, proactively contacting leads to enhance
• Ensure a positive pre-sale user experience by providing accurate information and addressing customer enquiries.
• Liaise between the business and clients for bulk discounts, using strategic sales tactics to close deals.
• Track sales performance, analyse trends, and recommend actions to improve conversion rates.
• Survey and report on customer experiences.

Product Enrichment and Optimisation:

• Enrich newly added SKUs and ensure accurate product listings with complete and correct information across all platforms.
• Implement listing improvements, optimise product categorisation and product variant management.
• Ensuring appropriate shipping profiles and product labels for various products (e.g., click and collect, large items, online exclusives).
• Explore and list new categories where the group can gain a competitive advantage.

Job Requirements

• Microsoft office (Excel & Word)
• Atleast one-year relevant experience in e-commerce would be beneficial.

Qualifications:

• Relevant post-matric qualification in Commerce, Marketing, Logistics, Business Administration, or a related field.

Closing date: 10 November 2025