Employee Engagement Officer at GBS

Job Description

• In this pivotal role, you will craft and execute innovative strategies while collaborating with diverse teams to deploy employee engagement initiatives that make a meaningful impact throughout our organization.

Key Responsibilities:

Employee Engagement Strategies:

• Develop and roll out comprehensive employee engagement strategies and programs to enhance satisfaction and reduce turnover.
• Oversee the execution and ongoing evaluation of engagement programs to ensure their success.

Survey and Feedback Analysis:

• Design and conduct employee surveys to gauge engagement levels and collect feedback.
• Analyze survey results and provide actionable insights to management for continuous improvement.
• Conduct exit interviews to identify trends and contribute to retention discussions.

Training and Development:

• Assist managers in nurturing a culture of continuous learning and professional growth.
• Develop and implement effective onboarding plans.
• Monitor and report on key engagement metrics to stakeholders.

Employee Recognition Programs:

• Develop and manage employee recognition programs that celebrate achievements and boost morale.

Diversity and Inclusion:

• Champion a diverse and inclusive workplace by supporting initiatives that honour various backgrounds and perspectives.
• Collaborate with diversity and inclusion teams to integrate inclusive practices into engagement strategies.

Qualifications:

• Matric with a degree or diploma in HR or a related field.
• Minimum 3 years’ experience as an Employee Engagement Officer, with a proven track record in creating and executing engagement strategies that enhance business operations.
• Experience in planning and organizing employee events to strengthen employee culture, ideally within a call centre environment.
• Must be proficient in MS Office with prior working experience in data analysis and HR metrics.
• Exceptional communication and interpersonal skills.
• Familiarity with HR software and best practices.
• In-depth knowledge of EE, BCEA, LRA, and HR strategies.
• Ability to work independently with minimal supervision while effectively managing the engagement portfolio.