End User Support Administrator at eThekwini Municipality

Key Responsibility Areas

• Administers all user queries and fault escalations calls.
• Diagnoses and solves problems remotely and ensure that service delivery is not hampered by the delays in resolving queries.
• Provides Information Technology hardware and software support.
• Produces and distributes statistical data.
• Maintains change control and schedule all implementations and ensure that adequate support and time is available.
• Performs quality checks of all queries logged and close the logged query on the system when it is resolved.

Essential Requirements

• Diploma (NQF Level 6) in the Information and Communication Technology (ICT) field.
• Valid motor vehicle driving license.
• 2 Years relevant experience. 

Preferred Requirements

• 3 Years relevant experience.