End User Support Technician at Datacentrix

Requirements:

• Grade 12 certificate
• Certifications: A+, N+, Apple Essentials, Linux Essentials
• Valid RSA driver’s license (manual transmission)
• 12-18 months of relevant experience
• Excellent communication and strong problem-solving abilities
• Adherence to professional etiquette and dress code
• Ability to work independently
• Clean criminal record
• Must be open to work selective after-hours support when required
• Must be in Bloemfontein and nearby areas.

Core Responsibilities:

• New Equipment: Install and configure new ICT equipment including workstations and peripherals.
• Software Deployment: Deploy, configure, and install various software, including operating systems and productivity tools.
• Maintenance: Provide ongoing on-site technical support and troubleshoot hardware/software issues.
• Network Infrastructure: Troubleshoot, repair, and maintain network endpoints.
• Relocation: Assist with the relocation of computer equipment as needed.
• Technical Support: Offer extensive troubleshooting, support new software roll-outs, and evaluate new technologies.
• Event Support: Provide technical support during special events and executive support during public holidays.
• Disaster Recovery: Support technical operations during disaster recovery and business continuity events.
• Monitoring: Perform real-time monitoring of digital infrastructure, report system downtimes, and monitor network performance.