Engagement Manager at Hatch

• This role combines project and client leadership, commercial ownership, and people development, acting as the primary day-to-day interface with clients while leading consulting teams to deliver measurable operational outcomes.
• The role is comparable to a Manager role in a top-tier or boutique management consulting firm, with increasing responsibility for engagement ownership and practice growth.

Key Responsibilities

Engagement Ownership & Delivery Leadership

• Own end-to-end delivery of Operational Readiness & Ramp-Up engagements, from mobilisation through stabilisation
• Translate client objectives into clear engagement strategies, scopes, and delivery plans
• Manage delivery across multiple workstreams, ensuring alignment across people, process, systems, operating model, and governance
• Take accountability for engagement outcomes, quality, timelines, and commercial performance
• Proactively manage risks, issues, dependencies, and change across complex client environments

Client Leadership & Stakeholder Management

• Serve as the primary day-to-day client lead, building trusted relationships with senior client stakeholders
• Lead steering committees, executive forums, and decision-making sessions
• Provide clear, pragmatic advice grounded in operational realities and best practice
• Navigate complex stakeholder dynamics to drive alignment and decision-making

Team Leadership & Mentorship

• Lead, motivate, and develop high-performing consulting teams
• Provide clear direction, coaching, and performance feedback to Senior Consultants,  Consultants, and Analysts
• Create a strong learning culture focused on delivery excellence, accountability, and professional growth
• Identify capability gaps and support targeted development and mentoring plans

Business Development & Commercial Responsibility

• Lead and contribute to business development activities, including:
• Shaping client opportunities and scopes of work
• Developing proposals, pricing, and value propositions
• Presenting to clients and supporting go/no-go decisions
• Identify and convert follow-on opportunities within existing engagements
• Build and maintain a strong understanding of client priorities, industry trends, and operational challenges
• Contribute to pipeline development and revenue growth targets

Practice & Capability Development

• Contribute to the evolution of the Operational Readiness & Ramp-Up practice, including:
• Methodologies, tools, templates, and delivery standards
• Thought leadership and market-facing content
• Support continuous improvement of ways of working and delivery excellence
• Act as a role model for consulting behaviours, values, and client impact

Experience & Qualifications

Required Experience

• 8–12 years’ experience in management consulting, advisory, or professional services
• Proven experience as an engagement or project manager leading consulting teams and complex client engagements

Demonstrated experience in:

• Operational Readiness and ramp-up to stable operations
• Operating model design and operational transitions
• Managing multiple workstreams and stakeholders
• Strong track record across both delivery and business development
• Complex operating industries (e.g. mining, energy, infrastructure, manufacturing) is strongly preferred
• Availability to travel as required to support client engagements at project sites, including international locations.

Skills & Competencies

• Strong leadership and team management capability
• Excellent client-facing, facilitation, and influencing skills
• Advanced problem-solving and structured thinking
• Strong commercial acumen and financial awareness
• High-quality written and verbal communication, including executive-level storytelling
• Ability to operate confidently in ambiguous and fast-paced environments

Personal Attributes

• Trusted advisor mindset with a strong delivery orientation
• Accountable, resilient, and outcomes-focused
• Collaborative leader who builds trust and capability
• Comfortable balancing strategic thinking with hands-on execution

Success Measures (First 12–24 Months)

• Consistent, high-quality delivery of client engagements
• Strong client satisfaction and repeat work
• Achievement of engagement-level revenue and margin targets
• Development and progression of team members
• Contribution to business development pipeline and practice growth