Engineering Technician (TSSSA) ERM at Alstom

THE PURPOSE OF THE ENGINEERING TECHNICIAN ROLE IS TO:

• Troubleshooting of Alstom products at customer site in order to ensure their availability.
• Provide technical expertise to subcontractors, warranty support team, project team members and less experienced personnel.

MAIN RESPONSIBILITY WILL BE:

KEY ACCOUNTABILITIES:

• Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair
• Carry out Fleet check activities
• Reports & register any deviation (failure/event) in Failure Management data base including configuration data
• Support operation helpdesk
• Apply & enforce Alstom & customer EHS & security rules and relevant PI processes on customer site
• Execute test & trouble shouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
• Support Implementation Field Modifications (FM operator), if required
• Support specific technical investigations by Engineering or internal/external Suppliers
• Recommends preventative and corrective actions
• Instructs and directs operators in field modification and repairs if needed
• Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
• Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed
• Lead Troubleshooter team, if needed
• Conducts peer reviews of PI activities and provide technical leadership if requested
• Contribute to Return of Experience
• Performance measurements:
• Achievement of contractual availability (milestone) targets
• Characterization of K1S/K2/K3 issues on time (considering K1S – safety relevant issue, K2 – issue causing major passenger service disruption, K3 – issue having impact on service availability and product reliability)
• Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base
• Availability of configuration update data
• Audit results (internal and external)
• Customer satisfaction of technical expertise
• Compliance with EHS rules and work-related processes

THE PREFERRED CANDIDATE WILL MEET THE FOLLOWING REQUIREMENTS:

• BTech Engineer (Electrical / Electromechanical)
• 3- 5 years in a electrical/electronic/pneumatic testing environment
• Environment, Health and Safety knowledge/exposure
• Hands on Test & Commissioning, fault finding & repair experience
• Working experience in Mechanical and Electrical Fault-finding
• Experience in analytical fault reporting and report writing
• Ability to read and understand drawings and schematics
• Experience in Industrial activities related to Electrical, Control, onboard communications & network systems within process industry, railways or factory automation
• Railway industry knowledge will be an advantage

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING COMPETENCIES

• Agile mindset
• Inclusive mindset
• Responsible mindset
• Sound MS Office skills
• Good knowledge in IT tools and smart devices
• Fluent in English Verbal and Written
• Team Player.  Spirit of “Team Trust Action”
• Self-Motivation
• Result driven
• Customer orientated
• Ability for problem-solving and efficient decision-making in environment
• Ability to work across sites/functions in a multi-cultural environment
• Understanding of  computer System Diagnostic
• Solid Electrical / Mechanical background and understanding of engineering principles
• Knowledge of maintenance engineering principles
• Willing to work shifts and standby as and when required (possible weekend work)
• Must be capable of working independently
• Ability to travel nationally if required
• Valid Driver’s License