Event Services Manager x 2 (Banqueting and Beverage) at Cape Town International Convention Centre

Job description

The main purpose: Responsible for effectively planning all services required as per the assigned event. To be the main point of contact for the duration of the event. Assisting and anticipating the client’s needs while guiding the clients through CTICC processes. Maintaining a professional relationship at all times while upholding standards set within the department. Managing all subordinates adequately while executing a seamless event.

Reporting To The: Senior Event Services Manager (Banqueting or Beverage)

Key responsibilities will include but are not limited to:

• Responsible for managing the client’s requests for the assigned events.
• Responsible to maintain a high standard of service with clients which includes the sub-contractors.
• Ensure while providing the services to clients that adherence to the safety standards is maintained by both the clients and staff.
• Acquire full briefing & handover from your senior manager, colleagues, and event executives before the event.
• Work closely with the fellow ESMs, Event executives, beverage team, BOH team & the kitchen team to achieve desired outcomes on the floor.
• Direct and manage the Assistant ESMs and hospitality hosts and Food & Beverage Assistants to ensure efficient service is executed for all events.
• Acquire required information regarding the sub-contractors prior to each event to make it easier to manage them.
• Collect all necessary forms from clients and sub-contractors during build up and report on irregularities.
• Manage the build-ups & breakdowns of events with the safety officer.
• Manage the operating equipment used within the department by allocating responsibility to the Hospitality hosts and Food & Beverage Assistant teams respectively.
• Ensure enough stock is available (mints, notepads, pens and coffee/tea etc for all events as per scripting and ensure correctness in monthly counts are recorded.
• Monitor that the staff are operating according to set Standard Operating Procedures.
• Ensure you have a clear understanding of the SOPs.
• Maintain customer satisfaction and take appropriate action on customer complaints.
• Plan all events thoroughly and ensure that the information is communicated to all departments.
• Write out all charges as per EBMS and have them signed off by the client
• All additional charges to be signed off as proof and to have a written communication from the client on the services required
• Use the correct format of the forms you need to complete and file on to EBMS.
• Use the correct procedure to order and return access keys.
• Ensure you hand out the comment cards and form a report at the end of each event.
• Learn to use the triple play for signage and ensure correctness before loading.
• Conduct weekly meetings with assistants and hosts to discuss valid points noted during your meeting and discuss the N’Lighten customer satisfaction reports.
• Ensure you adhere to returning and signing in OE and report breakages.
• Manage all coffee sales within the department
• Ensure cleanliness is maintained throughout the building
• Ensure you report all maintenance issues regularly.
• Correct signage with correct prices should be displayed for public catering events. Also ensure the buffet signage is managed adequately.
• Attention to detail on the public catering events to ensure the company’s best interest.
• Responsible for the information that you share to your colleagues as a handover not forgetting inspection on the service providers during your shift.
• Observing that all contracted services are delivered to the agreed standards.
• Prepare a detailed handover at the end of your shift.

Job requirements

• Minimum Qualifications and experience required:
• Matric certificate or equivalent (NQF Level 4)
• Qualification in Hospitality, Food & Beverage Management or Events Management (NQF Level 6)
• Event Health and Safety compliance knowledge will be advantageous
• Computer literate
• 3 years relevant event management experience in the hospitality industry
• Extensive experience in negotiating and communication with clients and staff

Skills and knowledge:
Well-groomed with a vibrant personality

• Hospitality background
• Stress resistant & flexibility
• Strong management, planning and organizational skills
• Extensive client networking and relationship building skills
• Able to provide clear and effective communication of ideas, processes, and targets
• Excellent negotiation and financial management skills
• Reporting skills
• Ability to manage complaints
• Innovative thinker
• Communication & Conflict handling skills
• Time management
• Hands on – Pragmatic
• Quality driven
• Inspiring personality
• Negotiator