KEY RESPONSIBILITIES
Strategic Leadership of Zone Operations
- Develop and implement the Zone Operations strategy aligned with the TASEZ corporate strategy.
- Provide strategic leadership and direction across all operational functions.
- Ensure operational readiness of the SEZ and CCA for investor and tenant onboarding.
- Lead operational planning, budgeting, and performance management.
Zone Infrastructure and Facilities Management
- Oversee management and maintenance of all Zone infrastructure (roads, utilities, buildings, and common areas).
- Ensure infrastructure reliability and operational continuity within the SEZ and CCA.
- Implement preventive and corrective maintenance programmes.
- Coordinate infrastructure planning with the Infrastructure Development division.
Customs Controlled Area (CCA) Management
- Ensure compliance with the Customs and Excise Act, CCA protocols, and SEZ legislative requirements.
- Oversee access control, surveillance, and security systems within the CCA.
- Manage relationships with SARS Customs and associated regulatory bodies.
- Implement and audit CCA procedures to ensure efficient and compliant operations.
Tenant and Investor Services Management
- Oversee delivery of efficient operational and support services to tenants and investors.
- Facilitate seamless onboarding and operational support, including customs compliance guidance.
- Establish and monitor service level agreements (SLAs).
- Assess and monitor tenant satisfaction levels.
Security and Risk Management
- Lead implementation of comprehensive security strategies across the SEZ and CCA.
- Ensure effective access control, surveillance, and incident response systems.
- Manage operational risks related to infrastructure, utilities, safety, and compliance.
- Coordinate with law enforcement agencies and regulatory authorities.
Safety, Health, Environment and Quality (SHEQ) Compliance
- Ensure compliance with all SHEQ and regulatory requirements.
- Implement SHEQ management systems and procedures.
- Monitor environmental compliance and sustainability initiatives.
- Promote safe operational practices across the Zone.
Operational Financial Management
- Develop and manage the Zone Operations budget.
- Monitor operational expenditure and ensure cost efficiency.
- Oversee tenant billing for utilities, operational services, and CCA-related charges.
- Ensure financial accountability and efficient resource utilisation.
Community Integration and SMME Participation
- Promote participation of local SMMEs in operational service delivery.
- Support enterprise and supplier development initiatives aligned to the TASEZ social compact.
- Facilitate local employment and skills development opportunities.
- Collaborate with Skills Development and Enterprise Development functions.
Stakeholder Coordination and Partnerships
- Engage government departments, municipalities, SARS Customs, and regulatory bodies.
- Build strong relationships with tenants, investors, and community stakeholders.
- Strengthen partnerships supporting industrial development and economic growth.
Operational Governance and Compliance
- Ensure compliance with the SEZ Act, PFMA, Customs and Excise Act, and relevant governance frameworks.
- Monitor operational risks and implement mitigation strategies.
- Provide reports to the CEO, Board, and relevant committees.
- Support audit, governance, and compliance processes.
People Management and Capability Development
- Lead and manage the Zone Operations team effectively.
- Drive performance management, accountability, and ethical conduct.
- Develop staff capabilities and ensure succession planning.
- Foster a culture of excellence and continuous improvement.
MINIMUM QUALIFICATIONS AND EXPERIENCE
Qualifications
- Essential: Bachelor’s Degree (NQF 7) in Facilities/Warehouse Management, Operations Management, or related field
- Must have: Postgraduate qualification (NQF 8/9) in Operations Management, Facilities/Warehouse Management, or related field.
- Advantageous: Certification in Warehouse management, Property management, Customs Compliance /International Trade /CCA Management / SEZ Operations will be a strong advantage.
Experience
- Minimum 10 years’ experience in infrastructure operations management, industrial zone operations, or facilities management.
- At least 5 years at senior or executive management level.
- Proven experience in SEZs, industrial parks, or large-scale infrastructure operations environments.
- Experience managing or interacting with Customs Controlled Areas (CCA) or similar regulatory environments will be an added advantage
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