Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globa...
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Ensure all KCI (Keep Customer Informed)/KPI (Key Performance Index) are delivered against agreed targets working with organisations within
Accountability for ordering and tracking multiple and complex infrastructure products and services, including but not limited to access and CPE ordering.
The role holder will act as the single point of contact with full accountability towards both the A-end and B-end customer during the delivery ranging from simple products to complex solutions.
Key responsibilities will include
access, asset ordering, workflow & inventory management within the Service Delivery process until handover into Service Assurance.
Delivery process and solution management
Ensure all KCI (Keep Customer Informed)/KPI (Key Performance Index) are delivered against agreed targets working with organisations within
Accountability for ordering and tracking multiple and complex infrastructure products and services, including but not limited to access and CPE ordering.
The role holder will act as the single point of contact with full accountability towards both the A-end and B-end customer during the delivery ranging from simple products to complex solutions.
Key responsibilities will include access, asset ordering, workflow & inventory management within the Service Delivery process until handover into Service Assurance. -Computer (internet, MS Office package)
Foreign languages (both written & spoken) - English Min B2 level Skill, a second European language at minimum B2 level
Acute Customer Focus and Customer Mgmt Skills.
Call Control, Strong Service Intent
Basic technical and networking knowledge is an advantage
Experience in Telecom (Desirable)
Customer relations management / order management / supply chain / logistics (desired) -Computer (internet, MS Office package)
Foreign languages (both written & spoken) - English Min B2 level Skill, a second European language at minimum B2 level
Acute Customer Focus and Customer Mgmt Skills.
Call Control, Strong Service Intent
Basic technical and networking knowledge is an advantage
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