Executive at Wipro Ltd.

About the Job

About the Job

• Delivery process and solution management
• Ensure all KCI (Keep Customer Informed)/KPI (Key Performance Index) are delivered against agreed targets working with organisations within
• Accountability for ordering and tracking multiple and complex infrastructure products and services, including but not limited to access and CPE ordering.
• The role holder will act as the single point of contact with full accountability towards both the A-end and B-end customer during the delivery ranging from simple products to complex solutions.
• Key responsibilities will include
  • access, asset ordering, workflow & inventory management within the Service Delivery process until handover into Service Assurance.
• Delivery process and solution management
• Ensure all KCI (Keep Customer Informed)/KPI (Key Performance Index) are delivered against agreed targets working with organisations within
• Accountability for ordering and tracking multiple and complex infrastructure products and services, including but not limited to access and CPE ordering.
• The role holder will act as the single point of contact with full accountability towards both the A-end and B-end customer during the delivery ranging from simple products to complex solutions.
• Key responsibilities will include access, asset ordering, workflow & inventory management within the Service Delivery process until handover into Service Assurance. -Computer (internet, MS Office package)
• Foreign languages (both written & spoken) - English Min B2 level Skill, a second European language at minimum B2 level
• Acute Customer Focus and Customer Mgmt Skills.
• Call Control, Strong Service Intent
• Basic technical and networking knowledge is an advantage
• Experience in Telecom (Desirable)
• Customer relations management / order management / supply chain / logistics (desired) -Computer (internet, MS Office package)
• Foreign languages (both written & spoken) - English Min B2 level Skill, a second European language at minimum B2 level
• Acute Customer Focus and Customer Mgmt Skills.
• Call Control, Strong Service Intent
• Basic technical and networking knowledge is an advantage
• Experience in Telecom (Desirable)
• Customer relations management / order management / supply chain / logistics (desired)