Export Part Sales Administrator (Mining / Equipment / CRM / Sales) – Johannesburg at CA Mining

Job Description:

Our client, a mining service provider, is seeking an Export Part Sales Administrator who will play a vital role in the receiving and placing / expediting of Client / Dealer orders for the full range of company products.

Responsibilities:

• Promote total customer / Dealer satisfaction internally and externally through providing professional services and prompt query resolution.
• Develop positive relationships with Customers / Dealers and provide professional service and support to these customers / Dealers.
• Ensure all enquiries and sales orders from customers / Dealers are received and processed within agreed timescales and logging these correctly onto the relevant electronic systems.
• Responsible for maintaining Region customer / Dealer data and matters dealing with the relationship on CRM for current and new clients.
• Undertakes competitor analysis, monitor market trends and recommend actions to be taken.
• Analyse customer / Dealer spend versus number of machines in operation for each Region.
• Establish reasons for lost quotations.
• Arranging for dispatch of orders along with correct documentation in liaison with Stores & Logistics.
• Preparing Sales and Backorder reports.
• Analysing GPs in order to obtain an understanding of OFI initiatives that can be implemented to achieve the required Price Group margin targets.
• Raising OFIs in response to customer concerns and ensuring that the matter is followed through.
• Providing input in exports contracts in terms of incoterms, payment approach and other relevant clauses.
• Understanding customer needs and identifying sales opportunities.
• Upselling and qualifying new leads.
• Closing sales and achieving sales targets.
• Export Parts Administrator with at least 3 years' experience in an Export environment.
• Grade 12 certification.
• Knowledge of INCOTERMS / Exports sales environment & relevant documentation.
• Intermediate Microsoft Office & CRM.
• Microsoft Dynamics AX.
• Fluency in both English and Afrikaans.
• A sound working knowledge of mechanical drawings pertaining to part numbers and bills of material.