Facilities Clerk at Anglo American

Job Description:

As our Facilities Clerk your responsibilities will include but are not limited to:

Safety. Health, and Environment

• Comply with all health, safety, and environmental standards and procedures.
• Maintain good housekeeping in work areas to support a controlled and safe working environment.
• Actively participate in SLAMs, HPHs, risk assessments, and close-out of safety actions.

Performance and Delivery

Planning and Scheduling:

• Plan and schedule daily and weekly tasks related to Facilities Management to ensure smooth operational flow.
• Track, prioritise and confirm allocated job cards to support the timely completion of tasks.
• Monitor progress on facilities-related activities and escalate delays or risks as needed.
• Prepare and submit weekly deviation reports and follow up on outstanding actions.
• Open urgent work job cards promptly after reporting and ensure proper routing for approval and execution.

Facilities Administration (Operational & SAP):

• Receive, record and action customer requests and complaints, ensuring these are timeously converted into job cards.
• Capture and process SAP transactions, including Purchase Requisitions (PR), Purchase Orders (PO), reservations and service entries, ensuring accuracy and compliance.
• Maintain effective administrative systems, logs and registers to support facilities operations.
• Coordinate office logistics, contractor access, and other facilities-related support activities.
• Ensure proper documentation for facilities maintenance, inspections, service provider engagements and operational records.

Customer Services:

• Respond to customer queries professionally and provide timely feedback to ensure effective resolution.
• Conduct regular follow-ups with internal customers, service providers and contractors to close out issues and ensure no repeat queries.
• Maintain a customer-centric approach by understanding client needs and ensuring expectations are met or exceeded.
•  Escalate challenges or recurring issues to the Facilities Coordinator to support continuous improvement.

Document Control:

• Process, register, and route documents according to company document control standards.
• Maintain clear and orderly electronic and physical filing systems for easy retrieval.
• Ensure version control is monitored and documents are updated and ready for audits or inspections.

Time Management & Reporting:

• Assist with accurate timekeeping administration and ensure daily and weekly submissions are correct.
• Maintain departmental trackers, logs and registers to support reporting and compliance.
• Assist with data collation for dashboards, monthly reports and audit readiness activities.

Support the Team:

• Provide administrative and coordination support to the Facilities Coordinator and other team members.

Communication:

• Maintain clear, professional and timely communication across the department.
• Ensure accurate dissemination of information and escalate issues that may impact service delivery.                                                                   

This role is in the Commercial (CML) department on a Band A5 (B4/B5) level reporting to the Facilities Coordinator.

Qualifications:

• Grade 12 or equivalent
• Relevant Administrative Qualification on NQF4.
• SA Drivers Licence

Technical Knowledge

• 1–2 years’ experience performing administrative duties in a facilities, transport, logistics or mining environment.
• Practical knowledge of planning and scheduling facilities tasks, tracking job cards, and monitoring progress of operational activities.
• Working knowledge of SAP for processing Purchase Requisitions (PR), Purchase Orders (PO), reservations and service entries.
• Familiarity with office logistics, contractor access processes, and coordination of facilities-related activities.
• Understanding of emergency processes and basic safety procedures within an operational environment.
• Proficiency in MS Office applications, especially Outlook, Word, PowerPoint and Excel.
• Knowledge of document control practices, filing systems, and version control required for audit readiness.

Closing Date:

• 19 June, 2026