Facilities Manager at CBRE Excellerate

About the role:

• The Facilities Manager will be responsible for leading the delivery of the local FM services for our client. As the Facilities Manager, you will provide (direct) leadership to the operational Facility Management team and create an environment of accountability to provide facilities management services across the site. You will interface with different groups across the organization to ensure timely and seamless delivery. The Facilities Manager will respond to a wide variety of on-site requests, providing proactive, knowledgeable, engaged service, while creatively exceeding expectations.

What you will be doing:

• Client engagement – Ensure regular meetings and be a trusted partner and escalation point.
• People leadership – Support account teams as escalation point including HR Related issues, IT and Connectivity, Operations, Employee Engagement)
• Commercial and Contractual accountability – Full understanding and accountability of all key P&L & KPI drivers. Intimate understanding of Client contractual requirements
• Sourcing and Supplier management – Ensure effective supplier management and sourcing support.
• Internal stakeholders – Ensure smooth working relationship with all internal stakeholders.
• Sales and Growth – Partner with clients to ensure organic growth from Client
• Be part of working groups for various business development requirements.
• Project management – Assist Client where required
• Developing and presenting of business cases
• Create and track employee performance goals & KPI’s
• Drive and monitor employee training requirements
• Budget management and monthly tracking
• Support and drive client savings initiatives

Governance:

• Attend local governance calls where required
• Participate in finance review calls where required
• Ensure Client statutory requirements are met
• Participate in Site Sustainability where required

Decision making authority:

• As per approval framework
• Management of CMMS, CFMS and related systems
• Management of services and client contracts
• Compliance to the OHS Act and other statutory requirements

What you will bring:

Experience / Education:

• A minimum of 3 years Facilities Management and People management with a proven track record of managing successful and profitable Client sites.
• Relevant diploma or an NQF Level 5 or 6 Facilities Management certificate.
• Full understanding of commercial and financial business principles. (P&L, Balance Sheet, Income Statement, GM, GL, EBITDA)
• Project management skills and experience
• Strong analytical and problem-solving skills

Skills required:

• Business Writing Skills – emails and reports
• Financial / Numeracy Skills – Full understanding of financial principles
• Quality/standards awareness and implementation – as per contractual requirements
• Knowledge of Contract management – SLA’s/KPI’s, Compliance
• Above average Computer Literacy – Excel, Word, PowerPoint, Power BI
• People Management – HR principles, performance management
• Leadership - coaching and mentoring skills.
• Presentation Skills
• Problem solving
• Negotiation
• Conflict resolution
• Analysis of data trends
• Innovative
• Ability to interpret Maintenance plans, condition assessment of structures and fixed assets.
• Asset lifecycle management

Knowledge required:

• Knowledge of Integrated Facilities Management Services (IFM)
• Knowledge of industry best practices and regulatory requirements
• Workable technical knowledge
• Project Management Principles
• Sales and Growth targets
• Knowledge of Company policies and procedures
• Administration principles and reporting
• Workable knowledge of statutory requirements
• Knowledge of cost budgeting and control
• CMMS and CFMS Knowledge