Facilities Manager at Empact Group

Purpose of the role

• We are seeking a highly capable and experienced Integrated Facilities Manager to lead and manage end-to-end facilities operations across technical hard services and soft services within a commercial or industrial environment. This strategic leadership role requires a strong balance of people leadership, technical expertise, and business acumen to deliver safe, compliant, efficient, and cost-effective integrated facilities management (IFM) solutions aligned to organisational objectives.

Education & Professional experience required

• Undergraduate Degree in Electrical Engineering, or
• NQF Level 6 qualification in Electrical, Mechanical, Health & Safety, or a related discipline
• 4–10 years’ relevant management experience in facilities or operations management
• Proven experience across hard services (HVAC, electrical, mechanical, plumbing, BMS) and soft services (cleaning, security, hygiene, waste, landscaping)
• Demonstrated experience managing commercial and/or industrial buildings
• Track record in delivering and managing a fully integrated facilities management (IFM) model

Key Areas of Responsibility

Site & Operations Management

• Lead site operations to ensure business continuity with minimal disruption to staff and operations
• Ensure full compliance with Health & Safety Act, National Building Regulations, and statutory requirements
• Oversee cleaning operations, routines, and service quality standards
• Coordinate repair, maintenance, and replacement of all office and technical equipment
• Support IT teams with infrastructure and reticulation projects
• Manage and supervise all outsourced facilities services
• Ensure effective stock control for cleaning materials, consumables, and refreshments
• Build and maintain strong relationships with landlords and regulatory authorities (e.g. Eskom, City Power, Public Works)
• On-Site Vendor & SLA Management
• Manage internal and external service providers across security, access control, cleaning, and building services
• Ensure SLA compliance and service delivery excellence
• Proactively resolve conflicts and operational issues with minimal disruption
• Escalate performance and compliance risks appropriately to senior management
• Project Management & Delivery
• Lead facilities-related projects from planning to execution
• Ensure accuracy and quality of project reporting and submissions
• Drive efficiencies in turnaround time, cost management, and delivery quality
• Maintain daily communication with contractors and chair weekly progress meetings
• Ensure projects are delivered on time, within budget, and to quality standards

Documentation & Compliance Management

• Compile, review, and submit all operational and compliance reports timeously
• Conduct quality assurance checks on all technical and contractor documentation
• Review, approve, and manage contractor submissions
• Maintain accurate hard copy and electronic records of permits, leases, certifications, and correspondence
• Ensure full audit readiness and compliance governance

Core Competencies & Skills

Business & Leadership Excellence

• Strong people leadership with the ability to build, manage, motivate, and develop high-performing teams
• Exceptional communication skills (verbal and written) across all stakeholder levels
• Proven project management capability from planning to execution
• Financial acumen including budgeting, cost control, and expense management
• Strong analytical and problem-solving ability with sound decision-making judgment
• Vendor and contract negotiation expertise
• Strategic mindset with a clear understanding of how facilities management enables business performance

Technical & Operational Expertise

• In-depth knowledge of building systems: HVAC, electrical, mechanical, plumbing, and infrastructure services
• Strong quality assurance, inspection, and preventative maintenance management focus
• Comprehensive understanding of OHSA, building regulations, fire safety standards, and compliance frameworks
• Knowledge of sustainability initiatives including energy efficiency, water management, and waste reduction

Personal & Interpersonal Attributes

• Highly adaptable with the ability to manage change and evolving operational demands
• Strong organisational, time management, and multitasking skills
• Client-centric mindset with a strong service delivery orientation
• Calm, resilient, and effective under pressure in high-demand environments