Field Service Supervisor - Mechanical (Port Elizabeth) at NOV

DUTIES AND RESPONSIBILITIES

• Ability to remotely supervise multiple personnel and work scopes efficiently and effectively.
• Occasional travel globally as and when required. 
• Provide technical analysis to ascertain timelines and resource requirements for customer quotation purposes.
• Manage projects and personnel planning using pre-existing and new processes, systems and applications.
• Ability to assign projects and tasks to technical personnel based on skill level and competency level.
• Monitoring and control of project costs.
• Ability to communicate effectively with clients on project status both technically and commercially.
• Review and approval of technical and financial reporting. 
• Provide recommendations on improving products and systems efficiency to clients based on technical analysis conducted in field. 
• Advise customers on the maintenance and upkeep of their NOV equipment as per the various manuals, Product Information Bulletins (PIB) drawing revision changes, software updates etc. 
• Collaborate with key stakeholders including Customers, Colleagues and other NOV entities.
• Continual review and assessment of direct reports to ensure development goals are achieved.
• Participate in the 24/7 on-call team on a rotational basis.
• Perform any other duties as reasonably required by management.

QUALIFICATIONS

• Bachelor’s degree in related Technical, Commercial field or equivalent experience. 

EXPERIENCE: 

• Minimum of 5 years’ experience in a technical capacity within an Offshore, automated, or industrial environment with an additional minimum of 3 years’ experience in a leadership role with customer relationship management and employee development experience. Total minimum experience 8 years.
• Good technical knowledge relating to mechanical, hydraulic, and pneumatic systems, maintenance, and repair activities of heavy machinery in an offshore or automation environment.
• Good knowledge of NOV Rig Equipment preferred.
• Ability to interpret engineering drawings/schematics.
• Computer literacy (including good command of Microsoft Office - Excel, Word, and Outlook).