Field Service Technician at Sandvik

Main Responsibilities:

• Maintenance and Servicing Equipment.
• Plan for correct tools and parts required to perform tasks, according to work procedures.
• Commissioning of products that includes pre-delivery inspections and hot (operational and at customer site) commissioning.
• Conduct root cause analysis (RCA) to identify and solve common problems, as a first line support.
• Identify components, understand basic functionality, and conduct maintenance and repair work accordingly.  This includes the provision of preventive and cost-efficient repairs.
• Support the customer’s product/equipment/processes by suggesting  possible improvements. (According to sales area requirements.)
• Uses knowledge and experience to solve standard problems for customers.
• Understands system functionality and interactions of hydraulics/mechanics/electrics/automation/pneumatics/materials.
• Complete maintenance reports for internal and external stakeholders e.g., report and document on maintenance and/or repairs completed. Obtain customer authorization to invoice.
• Occasionally collect technical feedback in Sales Area (inputs into Database).
• Assigns simple tasks to junior staff and guides them in completing them.
• Coachs customer technicians on basic servicing and maintenance principles.
• Ensures that routine work procedures (using the tools provided), are carried out according to safety standards.

Your profile

• Grade 12 (Matric) or equivalent qualification
• Section 13 or 26D Trade Certificate, accompanied with proof of apprenticeship.
• Minimum 2-year experience in Trackless Mobile Machinery
• Basic Computer literacy
• English proficiency
• Valid driver’s license
• Full physical & medical certificate to work in mining environment