Field Service Technician (VSD) at Siemens

Position Headline:

• Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

Position Description:

• Performs mainly pre-defined, technical tasks (for example, basic commissioning of products and systems, integration of components to a system, basic engineering, maintenance jobs) and work packages on-site and remotely.
• Supports customer remotely, onsite, and provides 2nd and 3rd level user support in case of arising issues.
• Coordinates and accomplishes defined service operations and/or resolves product issues for customers equipment.
• Supports in generating sales leads for pre-defined service offers and contributes to planning activities.
• Adheres to defined processes and applicable regulations.

What will the person be responsible for?

• Render a range of professional services including plant and preventative maintenance, commissioning, assistance with system design, upgrades, repairs, retrofits, technical audits, hotline activities and to perform breakdown service on a 24 hour basis exercising minimal response and reaction time, thus ensuring an optimal and appropriate sense of urgency.
• To execute the work cost effectively, in accordance with the QA Manual, the relevant commissioning, maintenance and servicing procedures, customer specifications and in compliance with statutory and safety regulations.
• To always verify and update technical hardware and software documentation and ensure that the updates are relayed to the Service Specialist, entrusted with the plant/system technical responsibility.
• To identify own specific training needs and to maintain own competence in systems and products related technologies.
• To plan and ensure the continuous availability of appropriate functional and calibrated diagnostic tools and testing equipment and to effectively select on a day-to-day basis the necessary tools, testing equipment, service kits, spares, consumable and appropriate documentation for the services rendered.
• To pro-actively participate with the marketing and selling of our range of services/products to the market and other BU's, to assist the Sales Engineer and Service group leader with the preparation of tenders, service contracts and quotations, to participate with the development of service concepts, market related pricing structures, to maximize own productivity and efficiency thus contributing towards the attainment of the group's annual budgeted results.

Experience And Qualifications

• Relevant Diploma / B tech Degree in Electrical Engineering (HC)
• The candidate must have at least 2 years Field Service
• Experience as a Technician in the Variable Speed Drives Industry
• Siemens product knowledge will be advantageous

Must have Drives Experience in:

• MicroMasters
• Master Drives
• Sinamics Drives
• DC Drives
• Candidate will be required to do OT and Standby
• Must have a high stress tolerance
• Good Customer Orientation skills and ability to communicate effectively with Customer
• Must be willing to learn