Quest is South Africa's leading provider of scalable recruitment and staffing solutions for Frontline Customer Service, Sales, Marketing and Support Staff. Since 1974 we have delivered the very highest level of service in the recruitment, training and management of professional staff. Whether your company requires a unique staffing solution or you are lookin...
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The Supply Chain System Specialist will support all the systems and processes needs/inquiries of specific user groups and take the lead in various Supply Chain system-related projects. You will be the go-to person for questions or issues in the Supply Chain processes, and you will provide solutions to increase efficiencies.
Key responsibilities:
Develop a complete understanding of the business processes and the end-users' business needs. You translate these needs into functional system specifications/solutions to effectively support the business processes.
Support end users (mainly your supply chain, customer service, logistics colleagues) daily to ensure proactive problem detection and solving to cater for business continuity, including Idoc management.
The liaison between the end users and the IT operational teams.
Responsible for EDI tracking & monitoring of performance, both from a system point of view and from a content point of view. Work together both with internal and external stakeholders.
Actively make suggestions on possible improvements to realize higher efficiencies and improve working methods in all processes and systems within Supply Chain and Sales & Operations Planning
Lead & drive various system supply chain projects. This includes managing the overall execution and on time delivery of a project, but also milestone and resource planning. Participate in business & IT projects to guarantee system & business process continuity.
Write Business Process Procedures to provide input to the IT development teams and serve as a basis for training material. Ensure proper training towards business partners on new/improved processes and system functionalities.
Deliver reports, queries, and data to support business intelligence, with a focus on supply chain analytics
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