Marriott International, Inc. is a leading global lodging company with more than 6,000 properties in 122 countries and territories, reporting revenues of more than $17 billion in fiscal year 2016. Founded by J. Willard and Alice Marriott and guided by family leadership for nearly 90 years, the company is headquartered outside of Washington, D.C. in Bethesda, ...
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Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures.
Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers daily. Maintains the operating budget and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work.
CORE ACTIVITIES
Communicates areas that need attention to staff and follows up to verify understanding.
Assists in the ordering of Food and Beverage (F&B) supplies
Supervises daily F&B shift operation and monitors compliance with all F&B policies and procedure
Operates all department equipment as necessary and reports malfunction.
Monitors and maintains the productivity level of employees.
Maintains the operating budget, and verifies that standards and legal obligations are followed
Responds in a timely manner to customer service department request.
Takes proactive approaches when dealing with guest concerns.
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Communicates areas that need attention to staff and follows up to verify understanding
High school diploma
5 years’ experience in the food and beverage, culinary, or related professional area.
Food Service Management, Hotel and Restaurant Management, Hospitality
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