Food Service Manager at Faircape Group

Specific duties include, but is not limited to the following:
Stock Control:

• Conduct weekly and monthly stock counts.
• Ordering of stock (to be signed off by Village Manager) – liaise with Admin Officer and execute follow up and delivery.
• Daily receipting and updating of stock counts.

Meal and Refreshment Service:

• Manage the full meal and refreshment service with assistance from waiters in both the clubhouse and healthcare.
• All meal bookings
• Placements of residents in clubhouse
• Ad hoc drinks service (ie cocktails on special occasions).
• Provide a full wine service during lunches.
• Manage the afternoon tea and cake service in the dining room.

Bar Service:

• Work as barman at the bar in dining room on allocated evenings
• Daily, weekly and monthly stock takes (with Ops Manager) on refreshments and glassware
• Daily cash up

Set Up for Meal Time and Service:

• Check on setting of tables, cleanliness of cutlery, crockery and glassware on all tables. Report anomalies to Village Manager and Hospitality & Training Manager
• Ensure all tables has bowl of ice as requested
• Meet and greet residents.
• Take complaints and compliments and pass on to the Food Service Manager

Coffee Shop:

• Co-ordinate and manage the service from Waiters at the coffee shop
• Manage stock in the coffee shop
• Billing of all orders in coffee shop
• Daily cash ups according to procedure

Events:

• Assist the Village Manager with the set up for events in the dining room (ie themed and special lunches).
• Meet and greet residents attending the function.
• Assist with the cleaning after the function and ensure the decor is safely

Clubhouse Area:

• Open umbrellas on patio when weather is good, and fold down at the end of the day.
• Assist with the preparation and clearing away for events in the activity centre.
• Ensure that all games equipment is accounted for and stored correctly.

Daily Checks:

• Do daily checks on all equipment and lights in the clubhouse area and report inconsistencies to the Village Manager or Maintenance Manager.
• Switch on TV and play music during meal times
• Switch lights on in the morning
• Switch on air condition and ensure it is set at the right temperature
• Report any housekeeping anomalies to the Estate/Maintenance Manager

Staff Management (waiters - clubhouse and healthcare):

• Shifts and rostering of all Waiters
• Arrange for replacement of waiters
• Signing off on all Waiter hours every month (clockings)
• Handling of customer complaints as reported by the Waiters
• Working Hours: The incumbent will be required to work 16.25 shifts per month, according to the roster. Normal working days are Mondays to Sundays from 06h30 - 18h30.

Requirements

• Qualifications - Senior certificate and tertiary qualification in hospitality advantageous
• Skills and attributes - Proven experience in hospitality industry and/or similar environment. Knowledge of serving etiquette and basic wine knowledge. Basic admin knowledge. Proven organisational and admin skills. Excellent communication skills, computer literate, customer service orientation, responsible, accountable and dedicated.
• Specific requirements - Clear criminal record and contactable references.

Benefits

• In addition to a lovely working environment, we are offering a salary from R 11,000 Cost to Company.