Franchise Enablement Manager at Momentum Metropolitan Holdings Limited

Qualifications

• Business related qualification e.g. business management, operations management, risk management or related field
• RE1 and RE5 essential
• Short-term insurance qualification essential

Experience

• Minimum 5-7 years of experience in enablement, risk management, or operations within a franchise or multi-unit business environment, with a specific focus on short-term insurance operations.
• Proven experience in rolling out technology platforms and driving adoption across decentralised teams.
• Proven experience in establishing operational best practices that drive operational efficiency
• Strong knowledge of Short-term insurance code of conduct and other relevant insurance regulatory requirements and acts.
• Experience managing a team and delivering measurable outcomes across diverse stakeholders.

The successful incumbent’s key areas of performance include:

Value proposition Enhancement & Delivery:

• By partnering with franchises in understanding their strategic intentions, operational needs and risks, continually review and enhance Consult’s franchise value proposition to enable sustainable growth.
• Ensure the effective delivery and utilisation of Consult’s franchise value proposition by aligning resources, tools, and support.
• Serve as the primary point of contact for franchise enablement, ensuring seamless operational support and guidance.

Best Practices Development & Implementation:

• Develop, document, and embed best practices across the franchise network to drive consistency and efficiency.
• Monitor franchise adherence to operational standards, identifying areas for improvement and implementing corrective measures where necessary.
• Collaborate with franchisees to identify and share proven best practices that enhance performance and growth.

Risk Management

• Identify, assess, and mitigate operational and advice risks within the franchise network to ensure compliance with organisational and regulatory standards.
• Develop and implement frameworks to monitor and manage risk at both individual franchise and network-wide levels.
• Provide guidance and training to franchises on risk-related policies, procedures, and best practices.
• Investigate incidents and non-compliance, and implement corrective actions to prevent recurrence.

Franchise vesting & Support:

• Develop a franchise onboarding framework that ensures seamless technology integration, alignment with Consult best practices and provides ongoing support during the onboarding phase.
• Provide ongoing operational training on best practices and support on the effective use of Consult’s technology ecosystem
• Conduct regular engagement sessions to track franchise progress throughout onboarding phase
• Oversee the onboarding process for new franchisees, ensuring a smooth transition and full integration of business processes.

Training & Capability Development:

• Design and deliver comprehensive training programs that equip franchisees and their teams with the necessary knowledge and skills to operate effectively.
• Ensure training materials are aligned with Consult’s value proposition and support the adoption of operational best practices.
• Continuously assess training effectiveness, refining content and delivery methods to optimise learning outcomes

Performance Monitoring & Compliance

• Establish and track key performance indicators (KPIs) to evaluate utilisation of Consult’s value proposition.
• Provide senior leadership with regular insights and reports on franchise success, challenges, and opportunities for improvement.
• Conduct operational audits to ensure compliance with established guidelines and recommend enhancements where necessary.