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Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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The Fraud Detection Consultant identifies potential fraudulent activity on client accounts in near real time through the management of fraud system alerts. The incumbent verifies the transaction legitimacy by performing an internal fraud risk assessment which includes making written or telephonic contact with the client. In addition to transaction verification, another key objective is to enhance the end clients’ transactional experience by identifying any friction incurred in the process and proactively making client contact to resolve. The successful candidate will also be required to identify new fraud trends and pass that insight onto the fraud analysts for a detailed assessment and for relevant prevention mechanisms to be put in place to reduce impact of fraud trend.
Areas of responsibility may include but not limited to
Actions alerts with speed and urgency.
Accurately conducts fraud risk assessment ensuring fraud vs. legitimate spend is identified.
Providing awareness to clients around fraud risk trends and how to better protect themselves.
Identifies new risks and trends through alert management and proactive client contact.
Interpretation of data leading to decision making insight.
Knowledge within banking industry, financial crime.
Understanding of Visa and or financial transaction processing within banking sector.
Risk Management theoretical knowledge
Syntax language to configure rules.
Required: Grade 12 with Mathematics
Preferred: Degree or diploma in risk management, fraud or financial crime would be advantageous.
At least 1-2 years’ experience within a client servicing/interaction role
At least 1-2 years’ experience in a problem solving role or environment which required critical and logical thinking
At least 1-2 years’ experience working with high volume, SLA driven tasks
Experience in risk management within a financial or banking environment
Experience in a financial crime role.
Shift work 24/7
Overtime may be required
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Note: Never pay for any training, certificate, assessment, or testing to the recruiter.
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