Freight Forwarder, Air& Sea at DSV

Main Purpose of The Role:

Owning the entire process around managing and coordinating the client’s Ocean Imports shipments against Estimated Ready Date and Required on Site Dates through:

• Effective communication with clients (internal and external) and service providers.
• On time collection and delivery of cargo
• Delivery of cargo with a clean invoice

Minimum Requirements:

• At least 5 years’ experience in ocean freight
• Comprehensive knowledge of the logistics industry
• In-depth knowledge of Incoterms and customs requirements
• Client communication skills
• Knowledge in container / shipment planning and coordinating
• Person must be organized and be able to manage a desk
• Admin skills required to do reports and analysis
• Self-Motivated and deadline driven
• Able to work under pressure when required
• Team player with positive attitude

KEY RELATIONSHIPS

• Immediate client base.
• All external 3rd party service providers
• All internal service providers

Added advantages:

• Strong organizational skills.
• The ability to handle and juggle multiple tasks simultaneously is critical.
• Must have demonstrated the ability to plan and prioritize workload to meet deadlines.
• A practical problem-solving orientation is essential to optimize and leverage budget and time pressures without compromising the quality and success of work submitted.
• A group – orientation is critical. Must be able to work in a multi- functional, matrix team structure and knows how to support and leverage others to achieve work deadlines.
• Experience and understanding of other shipping modes
• Excellent communication, negotiation and networking skills are required to drive and keep track of progress against agreed deliverables and deadlines

Qualifications: 

• Matric (essential)
• Tertiary qualifications will be of advantage.
• Computer packages
• Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook, Cargo Wise (will be an advantage).

Duties and Responsibilities:

Duties and responsibilities will include, but not be limited to:

• Ensure company performance objectives are achieved.
• Co-ordinates the collection and shipping of cargo with DSV origin offices in conjunction with the client’s Purchase Order and the estimated ready date.
• Co-Ordinate the shipping in such a manner that the client’s Required on Site date is met.
• Reporting on any delays during the collection time frame and escalating the matters to management.
• Follow operational systems and procedures as set out.
• Responsible to accurately prepare all documents for timeous delivery of cargo to the client.
• Develop and maintain working relationships, networks and partnerships that help achieve business goals.
• Effectively apply verbal and written communication methods to achieve desired results from internal- and external clients on issues, changes and shipment status in line with the client / Customer SOP’s.
• Control expenses by actively monitoring waste within your control.
• Ensure best control of costs and transit at all times on all routes.
• Accountable for timeous resolution of all outstanding queries pertaining to accounts under your control
• Accountable for on-time billing to clients.
• Effective daily morning meetings during which any problems must be escalated.
• Monitoring the shipment throughout its lifecycle in order to be able to provide constant updates to the consignee.
• Proactive liaison with Shipping Lines, Port Authorities, Transporters, Container Depots and/or any third party relating to a particular shipment.
• Proactive communication with transporters relating to any customs stops or delays on a delivery on order to avoid futile trips.

OTHER DUTIES

• Effective daily morning meetings i.e. Escalation of any pending matter to management.
• Preparing estimates when required.
• Arranging COD payments.
• Attend to client queries.
• Attend to all shipment related queries.
• Covering of fellow employee’s desk during absence as a result of sick leave or annual leave