​Front Desk Consultant at Private Security Regulatory Authority (PSiRA)

Requirements:

• Grade 12 and Diploma in Business Management, Business Administration, Office Administration, Office Management and Technology, Management Assistance, Management, Public Management, Public Administration, Customer Service, Customer Relations Management or equivalent qualifications coupled with at least a minimum of 1-2 years’ experience in customer service environment  Recognition of Prior Learning (RPL) and applicable knowledge and experience on the Job may be considered during the selection process.

Key Performance Areas:

• Welcome and direct PSiRA clients and guests from the front desk: Greeting and welcoming clients and guests, assist/ direct clients/guests to the specific departments, keep the front desk presentable with all necessary materials such as pens, register, etc, validate the client’s information on the system
• Receive and Send Mail to other PSiRA Offices: Prepare the waybill for dispatch. check, sort, and forward emails  Assisting Consultant Walk-in’s,
• Provide exceptional customer service to all stakeholders visiting or contacting the PSiRA front desk, printing access cards, taking fingerprints using the hanis, verification system, assist clients to navigate the online system, handle complaints and escalations from stakeholders professionally and efficiently, following psira's complaint resolution procedures  Replenishing of all Meeting Rooms,
• Booking of boardrooms for meetings, Ensuring the boardrooms are ready for the meetings  Answer incoming calls: Answer questions and direct complaints to the relevant consultant, answer all the incoming calls  Corresponding with internal departments: notify internal staff about clients/guests, email client enquiries to relevant staff.