Front Of House Manager - Durbanville Western Cape at The Heineken Company

Key Performance Areas would include, but are not limited to: 

• Manage the operation of the tasting room and Olive Grove terrace during scheduled shifts
• Meet and greet customers, and manage table reservations
• Respond to customer queries and complaints
• Recruit, train and evaluate, manage and motivate staff
• Manage staff rosters for service and housekeeping staff
• Responsible for customer and corporate VIP satisfaction of the Brand Home experience
• Conduct tours and tastings for all guests including VIP visitors.
• Host and manage functions during the day and possibly in the evening
• Maintain high standards of quality control, hygiene and health and safety
• Meticulous management of housekeeping and extraordinary attention to detail in area of responsibility.
• Manage Brand Home stock and minimise losses
• Daily cash up of staff and day end duties for the brand home.
• Compiling staff weekly time sheets and commission reports

The successful candidate must have the following qualification, skills and experience: 

• A Tertiary qualification in Public Relations, Hospitality Management, Tourism or Event co-ordination
• Experience in the wine industry
• A Preliminary Cape Wine Academy course or WSET, will be an advantage
• Experience in a hospitality environment
• Must be wine sales driven
• Excellent people management skills with a proven record in this area
• Ability to operate independently, exercise excellent judgement and decision making, cope under pressure and be totally customer service driven
• Should possess excellent communication skills, both orally and written and the ability to communicate effectively at all levels
• Good problem solving ability
• Strong numeric ability
• Proven literacy in MS Office
• Valid driver’s licence and own transport