Front Office Agent at Belmond Mount Nelson Hotel

We are looking for a Front Office Agent to join the team.

• To provide a smooth check in and check out for all guests while at the same time taking care to ensure a pleasant and memorable stay for our guests.
• Perform all check-ins and check outs of hotel guests as per the standard policy and procedure of the hotel.
• Attend daily briefings & follow up on any pending items.
• Ensure that all department & guest reports, dockets and correspondence are completed accurately and punctually.
• Ensure all takings for the day are correct, balanced and banked according to Company policy and procedure.
• Check the daily arrival list to have detailed information regarding arrivals and room requirements.
• Be aware of all VIP’s – both in house and arrivals.
• Ensure that you adhere to the Leading Quality Assurance standards for Front Office.
• Carry out any other functions and responsibilities as directed by the Front Office Management to ensure the smooth running of the front desk.
• Stay up-to date about room rates, current promotions, offers and packages.
• Ensure that long stay and regular guests are acknowledged and their preferences are actioned and retained for future stays.
• Liaise with Housekeeping to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
• Assist with recommending activities and restaurants to guests when the Concierge team are unavailable.
• Provide support and coverage to all areas of the Front of House division as required.
• Provide information about hotel amenities and promote hotel services and ensure you stay self-informed on what activities are available in the city and surrounds.

Requirements

• Diploma / Degree from a reputable hotel school.
• 2 years’ experience in Front Office or similar role within a luxury hotel environment.
• Experience with hotel reservations software – advantageous.
• Strong verbal and written communication skills.
• Detail orientated.
• Good organisational skills.
• Excellent customer service skills.
• Time Management skills.
• Strong mathematical skills.