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  • Posted: May 9, 2022
    Deadline: Not specified
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  • Set in the vibrant heart of Cape Town, this luxury hotel and spa offers easy access to all that's happening in this dynamic city. Enjoying a superb location at the foot of Table Mountain, and just a short stroll from downtown, the resort offers the perfect combination of leafy tranquility and contemporary buzz. Belmond Mount Nelson Hotel has long been regar...
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    Front Office Agent

    We are looking for a Front Office Agent to join the team.

    • To provide a smooth check in and check out for all guests while at the same time taking care to ensure a pleasant and memorable stay for our guests.
    • Perform all check-ins and check outs of hotel guests as per the standard policy and procedure of the hotel.
    • Attend daily briefings & follow up on any pending items.
    • Ensure that all department & guest reports, dockets and correspondence are completed accurately and punctually.
    • Ensure all takings for the day are correct, balanced and banked according to Company policy and procedure.
    • Check the daily arrival list to have detailed information regarding arrivals and room requirements.
    • Be aware of all VIP’s – both in house and arrivals.
    • Ensure that you adhere to the Leading Quality Assurance standards for Front Office.
    • Carry out any other functions and responsibilities as directed by the Front Office Management to ensure the smooth running of the front desk.
    • Stay up-to date about room rates, current promotions, offers and packages.
    • Ensure that long stay and regular guests are acknowledged and their preferences are actioned and retained for future stays.
    • Liaise with Housekeeping to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
    • Assist with recommending activities and restaurants to guests when the Concierge team are unavailable.
    • Provide support and coverage to all areas of the Front of House division as required.
    • Provide information about hotel amenities and promote hotel services and ensure you stay self-informed on what activities are available in the city and surrounds.

    Requirements

    • Diploma / Degree from a reputable hotel school.
    • 2 years’ experience in Front Office or similar role within a luxury hotel environment.
    • Experience with hotel reservations software – advantageous.
    • Strong verbal and written communication skills.
    • Detail orientated.
    • Good organisational skills.
    • Excellent customer service skills.
    • Time Management skills.
    • Strong mathematical skills.

    go to method of application »

    Demi Chef de Partie - Pastry

    Description

    Belmond Mount Nelson Hotel is looking for a Demi Chef to join their Pastry Team:

    • To prepare food and provide prompt, courteous and accurate service to all the customers (both internal and external) as per the set standards.
    • Good knowledge of patisserie/desserts, breads, baking, cooking styles, hygiene & safety standards.
    • Prepares the entire required mis en place that is required for a smooth kitchen operation and ensures that the section is set prior to service.
    • Ensures hygiene and cleanliness of his/her area at all times.
    • Judging quality of raw material & providing quality finished products.
    • To follow safety rules and procedures at work.
    • To carry out any additional tasks as assigned.
    • Should maintain awareness of food cost, ensure minimum spoilage and wastage at all times.

    Requirements

    • Graduate from a Hotel Management Institute or Food Production Course from a reputed institute – advantageous.
    • 2-5 years relevant experience, with a pastry background,
    • Ability to work without supervision.
    • Team orientation and goal Orientated.
    • Must be eligible to work in South Africa

    Method of Application

    Use the link(s) below to apply on company website.

     

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