Job Roles at Belmond Mount Nelson Hotel

We are looking for a Front Office Agent to join the team.

• To provide a smooth check in and check out for all guests while at the same time taking care to ensure a pleasant and memorable stay for our guests.
• Perform all check-ins and check outs of hotel guests as per the standard policy and procedure of the hotel.
• Attend daily briefings & follow up on any pending items.
• Ensure that all department & guest reports, dockets and correspondence are completed accurately and punctually.
• Ensure all takings for the day are correct, balanced and banked according to Company policy and procedure.
• Check the daily arrival list to have detailed information regarding arrivals and room requirements.
• Be aware of all VIP’s – both in house and arrivals.
• Ensure that you adhere to the Leading Quality Assurance standards for Front Office.
• Carry out any other functions and responsibilities as directed by the Front Office Management to ensure the smooth running of the front desk.
• Stay up-to date about room rates, current promotions, offers and packages.
• Ensure that long stay and regular guests are acknowledged and their preferences are actioned and retained for future stays.
• Liaise with Housekeeping to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
• Assist with recommending activities and restaurants to guests when the Concierge team are unavailable.
• Provide support and coverage to all areas of the Front of House division as required.
• Provide information about hotel amenities and promote hotel services and ensure you stay self-informed on what activities are available in the city and surrounds.

Requirements

• Diploma / Degree from a reputable hotel school.
• 2 years’ experience in Front Office or similar role within a luxury hotel environment.
• Experience with hotel reservations software – advantageous.
• Strong verbal and written communication skills.
• Detail orientated.
• Good organisational skills.
• Excellent customer service skills.
• Time Management skills.
• Strong mathematical skills.

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Description

Belmond Mount Nelson Hotel is looking for a Demi Chef to join their Pastry Team:

• To prepare food and provide prompt, courteous and accurate service to all the customers (both internal and external) as per the set standards.
• Good knowledge of patisserie/desserts, breads, baking, cooking styles, hygiene & safety standards.
• Prepares the entire required mis en place that is required for a smooth kitchen operation and ensures that the section is set prior to service.
• Ensures hygiene and cleanliness of his/her area at all times.
• Judging quality of raw material & providing quality finished products.
• To follow safety rules and procedures at work.
• To carry out any additional tasks as assigned.
• Should maintain awareness of food cost, ensure minimum spoilage and wastage at all times.

Requirements

• Graduate from a Hotel Management Institute or Food Production Course from a reputed institute – advantageous.
• 2-5 years relevant experience, with a pastry background,
• Ability to work without supervision.
• Team orientation and goal Orientated.
• Must be eligible to work in South Africa