Front Office Manager - George at Fancourt

• The ideal candidate will have good interpersonal and communication skills, have good product knowledge, be friendly, guest centric, a team player and have a keen eye for detail. Grade 12 or equivalent, with 5 year’ experience in a supervisory or managerial position within the hospitality environment is required as well as working knowledge of MS Office & CIMSO. A Hospitality qualification; a valid driver’s license and knowledge of SAP will be advantageous. 

Duties include, but are not limited to: 

• Customer service delivery (Front Desk, Reception, Switchboard and the Porter Desk), attend to guest requests/complaints; note VIP’s;
• Operations – maintain, uphold & improve SOPs; ensure sufficient staff man all areas; float checks; guest profiles captured correctly; follow-up on open balance status with Accounts department;
• Finance – monitor & control departmental expenses; review after departure charges; liaise with Accounts department regularly;
• People management – develop team; conduct performance appraisals; maintain/administer discipline; plan & approve leave.

Adverse working conditions:      

• Must be prepared to work weekends & Public holidays,
• Must be prepared to work shifts.