Frontline Administrator at Epiroc

Purpose: 

The purpose of this role is to provide the highest standard of initial customer service and provide first line information aligned to the company objectives and values, as well as perform various administrative functions.

Required Competencies (Knowledge, Skill, Experience and Attitude)

• Representative of the face and voice of the company.
• Presentable, professional, confident.
• Positive attitude, self-motivated, customer focused.
• Ability to multitask and deal with ambiguity.
• Flexible/adaptable and able to respond to pressures of work.
• Maintain appropriate confidentiality when entrusted with sensitive information.
• Microsoft Office – Intermediate with experience.
• Administration systems and office practice.
• Excellent written and verbal communication skills in English.
• Above average numeracy skills.
• Data entering with high level of accuracy.

Required Qualifications

• Matric/Grade12
• Certificate in Administration (advantageous)

Responsibilities

• Receiving of visitors and putting them in contact with the appropriate staff member.
• Arranging for refreshment for visitors from the canteen.
• Keeping the reception area and reception rooms tidy and appealing to the visitors.
• Ensure that all meeting rooms are arranged, and all refreshment requests are provided.
• Receive, screen and direct incoming calls in a professional, prompt, and courteous manner.
• Maintain and have a thorough knowledge of the switchboard system including electronic messages/assistance.
• Maintenance of the after-hours switchboard function i.e. recorded greeting.
• Report any switchboard problems (eg extensions not working, extensions required etc) to the Epiroc IT.
• Distribution on a regular basis of updated extension numbers and DC numbers to members of staff.
• Distribution of incoming post, faxes and emails.
• Sending of outgoing faxes.
• Arrangement of company post collection.
• Ordering and maintaining the stock of stationery and toner cartridges.
• Issue and control of stationery usage.
• Maintain healthy and productive working relationships with all departments and individuals across the organisation.
• Maintain professional and productive relationships with customers, contractors and suppliers.
• All work delivered to the required standard and quality.