FT Contract - Inbound Controller (Imports & Exports) at Unique Personnel

Job Description    

• The Inbound Controller: Import & Export is responsible for managing and controlling the end-to-end import and export flow of goods to warehouses, distribution centers, or directly to clients. The role ensures that all shipments are executed accurately, compliantly, cost-effectively, and timeously, in accordance with SARS customs regulations, trade requirements, and company standards

Key Responsibilities

Pre-Shipment & Trade Coordination (Import & Export)

• Liaise with international suppliers and export partners to confirm goods readiness, packaging, labelling standards, and shipping deadlines.
• Verify and apply correct Incoterms (EXW, FOB, CIF, DDP, etc.).
• Book freight with approved freight forwarders across sea, air, road, and rail transport modes.
• Request, validate, and manage all import and export shipping documentation prior to shipment departure.

Import & Export Documentation & Customs Clearance

• Manage all import and export customs documentation via the internal customs management system.
• Ensure customs clearance is completed prior to vessel arrival (imports) or cargo departure (exports).
• Prepare, review, submit, and archive SAD500 declarations for imports and exports.
• Ensure accurate preparation and compliance of export documentation, including:
• Commercial invoices
• Packing lists
• Bills of Lading / Air Waybills / Sea Waybills
• Certificates of Origin (SADC, EUR1, where applicable)
• Export permits and licences (where applicable)
• HS tariff classifications and customs valuation
• Ensure compliance with the SARS Customs & Excise Act and applicable exchange control regulations.
• Support and participate in SARS audits, inspections, and regulatory reviews.
• Apply working knowledge of customs stops, border police inspections, NRCS stops, and export control requirements.
• Liaise with clearing agents on inspections, queries, SAD500 amendments, and customs or invoicing discrepancies.
• Update internal systems with customs clearance and shipment status.

Shipment Tracking & Control

• Track shipments from origin to final destination.
• Monitor ETD/ETA, transhipments, route changes, and delays.
• Proactively communicate shipment status, risks, and delays to internal stakeholders.
• Conduct daily follow-ups with clearing agents, transporters, and relevant parties.

Warehouse, Inventory & Delivery Coordination

•  Maintain accurate container and inventory control.
• Coordinate the timely receiving and unloading of inbound containers.
• Schedule deliveries and collections in line with operational requirements.
• Process direct deliveries via the sales system.
• Book deliveries upon receipt of IODs and PODs.
• Verify received goods against documentation and report shortages or damages.

Client & Internal Support

• Support internal teams and clients with import and export-related queries.
• Coordinate delivery and collection dates.
• Assist with shipping, customs, and sales-related queries.
• Maintain professional and effective communication with all stakeholders.
• Support issue resolution and escalation where required.

Cost Control & Performance Monitoring

• Monitor and control freight costs, demurrage, detention, and storage charges.
• Support cost optimisation initiatives.
• Track and support KPIs, including:
• On-time delivery performance
• Customs clearance lead times
• Import and export cost variances
• Documentation and SAD500 accuracy

Tools & Systems

• Customs management systems
• ERP systems (SAP, Oracle, Dynamics, or similar)
• Warehouse Management Systems (WMS)
• Transport Management Systems (TMS)
• Microsoft Word, Excel (advanced), PowerPoint, and Outlook

Inherent Requirements    
Key Requirements

Minimum Requirements

• Matric
• 2–5 years’ experience in import and/or export operations
• 2–5 years’ experience in a similar inbound or trade-related role
• Working knowledge of customs processes and the Customs & Excise Act
• Knowledge of prohibited and restricted goods
• Strong computer literacy (MS Office)
• Good command of English (written and spoken)

Advantageous

• Certificate or qualification in Logistics, Supply Chain, Office Administration, or a related field

Personal Attributes

• Ability to work independently and collaboratively within a team
• Strong attention to detail and accuracy
• Excellent organisation and planning skills
• Strong communication and negotiation abilities
• Sound problem-solving and decision-making skills
• Results-driven with strong time management
• Professional email and telephone etiquette
• Willingness to work extended or irregular hours when required