Funeral Agent: Mthatha Arrangement Agency (Umtata) at AVBOB South Africa

RESPONSIBILITIES INCLUDE:

• Arrangement and execution of funerals in line with AVBOB standards and client’s needs.
• Responsible for Stakeholder management
• Responsible for Asset Management
• Responsible for Stock Management
• On a regular basis Communicate changes and implementation of new initiatives with Funeral Agencies
• Responsible for the ordering process of coffins and funeral related products from the Factory
• Upholding high levels of customer services to AVBOB clients
• Positively always uphold the AVBOB brand.
• Implementation of audit processes and guidelines in line with the Group’s audit policies.
• Ensure the compliance with legislative requirements and reporting of any incidents
• Ensure all health and safety requirements are met and liaise with the relevant authorities on compliance (OHS)
• Manage and lead the administration function
• Management of infrastructure (buildings, etc.) in line with the set AVBOB standards.
• Management of training and development of branch staff.
• Business focus and drive to achieve business deliverables.

Requirements
QUALIFICATION REQUIREMENTS FOR THIS POSITION:

• Relevant business-related post-matric qualification.
• Computer literacy.

SKILS REQUIRED FOR THE POSITION:

• Business acumen (operational, sales, marketing and customer service).
• People management skills.
• Business and functional experience in the funeral industry will be an advantage.
• Good financial management experience will be a definite advantage.

OTHER REQUIRED FOR THE POSITION:

• Compliance with FAIS legislation for registration as fit and proper individuals.
• Clear criminal and credit record (ITC).