Active Jobs at AVBOB South Africa

Description

• We are actively seeking a highly experienced Company Secretary to provide expert secretarial services to our Group and its subsidiaries. This key role will support the Executive: Governance and Secretarial in maintaining the highest standards of corporate governance across all entities. As the Company Secretary, you will be expected to provide full secretarial support to board committees, management committees, and assist in ensuring compliance with governance regulations and best practices.
• You will be working for a company that is over 100 years old with strong values.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Key Responsibilities:

• Act as the Company Secretary for designated subsidiary companies, ensuring compliance with the Companies Act, including the preparation of annual returns, submission of amendments to Memoranda of Incorporation (MOIs), and updating director, auditor, and secretary details.
• Liaise with CIPC (Companies and Intellectual Property Commission) to ensure the timely and accurate submission of all relevant documents and filings. This includes submitting resolutions, paying levies and fees, and staying ahead of any changes in the Companies Act and CIPC regulations.
• Monitor changes in corporate governance legislation and standards (including King IV and other governance codes) and work with the Executive: Governance and Secretarial to ensure the Group remains compliant with these evolving regulations.
• Identify, assess, and monitor corporate governance risks in both internal and external environments, and provide guidance on mitigating these risks.
• Provide comprehensive secretarial support to Board committees and management committees, ensuring meetings are properly scheduled, agendas are prepared, and relevant meeting materials are distributed.
• Attend, minute, and circulate minutes of meetings for assigned committees, ensuring accurate records are maintained.
• Develop and manage an updated Matters Arising schedule to ensure timely responses and action items are tracked and resolved.
• Prepare and maintain attendance registers and ensure compliance with regulatory requirements regarding director information.
• Maintain and update the share register and minute books for designated subsidiaries.
• Draft resolutions when required for subsidiary companies, ensuring proper documentation and compliance.
• Work closely with external auditors to ensure that the assigned subsidiaries’ compliance with the Companies Act is thoroughly audited and accurately reported.
• Assist the Executive: Governance and Secretarial in preparing the Integrated Annual Report (IAR), including managing the liaison with creative agencies, collating contributions from relevant departments, and ensuring that reporting deadlines are met.
• Assist in organizing and coordinating the Annual General Meeting (AGM) in compliance with the AVBOB Act and Regulations, including managing internal departments to ensure the smooth running of the AGM and handling Board nominations.
• Ensure compliance with the Protection of Personal Information (POPI) Act by safeguarding sensitive personal information, particularly of the directors, and managing any personal data securely within the department.
• Develop, implement, and maintain a system for electronic access and archiving of board packs, ensuring that relevant committee members have easy access to necessary documents.
• Monitor, manage, and report on operational risks, identifying potential issues in governance, and ensuring prompt action to mitigate these risks.
• Provide ongoing advice, awareness, and training for the Group on corporate governance matters, ensuring that management and key stakeholders are fully informed on regulatory changes and best practices.
• Assist the Executive: Governance and Secretarial in reviewing the Charters of Board and Management Committees in line with the established review cycle to ensure they remain relevant and compliant with best practices.

Requirements

• Tertiary Qualification in Law, Corporate Governance, or a related field.
• A minimum of 10 years’ experience as a Company Secretary, with comprehensive exposure to secretarial functions for large corporate structures, including managing board meetings, preparing agendas, taking minutes, and handling matters arising.
• In-depth knowledge of corporate governance regulations, including compliance with King IV, the Companies Act, and other relevant legal frameworks.
• Proven ability to handle complex governance issues and deliver sound advice on compliance and regulatory matters.
• Exceptional written and verbal communication skills.
• Ability to build strong relationships with stakeholders at all levels.
• High level of professionalism, initiative, and creative problem-solving

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RESPONSIBILITIES  INCLUDE:

• Create strategic customer account plans 
• Analyse and identify the needs (and expectations) of the customer. Understand the customer’s business drivers, tapping into the customer behaviour and decision making journey to deliver AVBOB’s business objectives. 
• Create appropriate strategic account plans to support the overall Business 
• Development strategy. Develop a compelling value proposition that is relevant for the customer but differentiated solutions from competitors by expanding the AVBOB’s value proposition to meet the needs of the customer, in pursuit of the short-term and long-term objectives of the business. 
• Set sales growth targets for the strategic accounts of responsibility and develop appropriate tactical plans for the achievement of business targets.
• Expand the existing AVBOB customer base by identifying and acquiring new strategic customer accounts for the AVBOB business, developing and implementing the strategic customer account plans to deliver business growth. 
• Increase penetration and market share in the strategic accounts by driving AVBOB product usage through developing and executing a strategic customer account plan.
• Development and execution of Marketing Plans
• Develop the joint marketing plans in collaboration with the senior management of the strategic customer accounts.
• Implement the joint marketing plan with the objective of increasing awareness of AVBOB’s value proposition, penetration and usage of AVBOB products in the existing customer base, consequently growing market share in the strategic account. 
• Implement a Customer Relationship Management (CRM) plan
• Establish and maintain relationships with the relevant senior management at the strategic customer accounts, for both existing and new customers by driving the relevant Customer Relationship Management (CRM) plan for the strategic customer accounts. 
• Create cross-functional alignment internally, through to the management of key stakeholder at the strategic customer accounts.  

Establish and maintain client relationships

• Develop provincial strategic customer account plans (source marketing plans) and work closely in collaboration with the Provincial Management teams to actively drive the implementation of AVBOB plans with the strategic customer accounts.
• Establish a strong network of business contacts and leverage the relationships to drive AVBOB’s business agenda.

Client service 

• Conduct routine visits (hold regular structured meetings) with the key customers to discuss plans and business deliverables. 
• Be of service to be customer by being on call at all times to address customer queries (questions, concerns, etc.). Coordinate the involvement and garner the support of internal AVBOB structures to provide exceptional service to the customer. 
• Be the subject matter expert (knowledgeable) about AVBOB products and services, to accurately provide advice and excellent customer service.
• Understand the principles of creating an excellent tailor-made customer experience for each of the customers.
• Aggressively chase the opportunities and lead the execution of the state and high profile funerals to bring the brand promise to life, showcase the ‘perfect funeral’ brand experience and create the right brand image in the right context.

Business reporting

• Providing comprehensive management reports on the implementation of the strategic account plans.
• Conducts the periodical business reviews to identify strengths and weaknesses, evaluate operational effectiveness and ensure that the business goals/ project milestones are met.
• Monthly management reporting on conversion rate on new and existing sources of business.
• Ensure that the marketing initiatives implemented adhere to the approved budgets and deliver on the required return on investment (ROI). Reduce customer acquisition costs.

Requirements

EXPERIENCE  REQUIRED  FOR  THE  POSITION:

• Minimum five (5) years business development and account management experience (within the Financial Services sector is advantageous).
• Strong sales and account management background.
• Customer Relationship Management (CRM) experience.
• Client relationship management (customer service).
• Team management and development.
• Exceptional written and verbal communication skills (negotiation, presentation).
• Tactical plan development and project management.

Budget management.

• Excellent relationship building and networking skills (greater access to senior Management and relevant decision-makers).
• Work independently (accountable, self-starter and self-driven).
• Highly organised and good time management skills (prioritisation).

REQUIREMENT FOR THE POSITION:

• Able to travel extensively 

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Description
RESPONSIBILITIES INCLUDE:

• Perform cleaning tasks and ensure high hygienic standards in the office

Requirements

QUALIFICATIONS REQUIRED FOR THE POSITION:

• Minimum Grade 10

EXPERIENCE REQUIRED FOR THE POSITION:

• Cleaning experience will be a definite advantage

SKILLS REQUIRED FOR THE POSITION:

• Ability to communicate in English will be a definite advantage
• Good interpersonal skills

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Description
RESPONSIBILITIES INCLUDE:

• General reception duties to welcome clients
• Receive and assist walk-in clients with inquiries in line with the client services policy and procedure and/or refer to the relevant department.
• Utilise resources and obtain necessary knowledge and skills to handle and complete enquiries
• Communicate entire processes and or delays and system problems to waiting clients
• General claims, policy services and premium administrative duties relating to client’s policies
• Handling of petty cash, collection of cash from clients for premium payments and refunds of premiums
• Prepare cash for daily banking at the finance department
• Referral of new business to the relevant consultant
• Handle all fraud allegations and compliants
• Monthly and weekly statistics report writing
• General office duties

Requirements

REQUIREMENTS FOR THE POSITION:

• Grade 12
• Category B FAIS accredited (140 Long Term Insurance Credits)
• A suitable industry entry qualification within the requirements of the FSCA
• Comply with FAIS legislation for registration as Fit and Proper individuals:
• Applications who entered the industry as follows:
• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009
• From years 2008 – 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognized qualification
• Clear ITC
• Clear criminal record
• RE 5 Certificate

EXPERIENCE REQUIRED FOR THE POSITION:

• Knowledge of and experience in Life Assurance industry, preferably in a Credit Service/Policy maintenance environment of at least two to three (2-3) years
• 2 -3 Years administration experience
• Experience in AVBOB production system will be an advantage

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Description
RESPONSIBILITIES INCLUDE:

• Monitor financial and administrative tasks such as cash collection, daily reconcilliation and banking
• Managing all aspects of personnel management and –administration such as time management, training and development, employee relations, performance management and wellness of subordinates
• Ensure customer’s policy requests and related transactions are dealt with in accordance with policy and procedures
• Adhere to all regulatory requirements such as FSCA, Data Protection Act, Money Laundering regulations, TCF and the Group’s policies and procedures
• Liason with peers, seniors and policy holders
• Monitor Que-Management and Net Promoter Score
• Ensure effective system maintenance and reporting any discrepancies
• Giving feedback on all production activities
• Identify and assess possible and potential risks and implement corrective measures
• Report on risk, FICA and ASISA
• Analyse and compile statistics in terms of New Business, Claims, Premium Administration, Policy
• Services, Debtors, Marketing, Group Schemes and Funeral Services

Requirements

REQUIREMENTS FOR THE POSITION:

• Grade 12
• A suitable industry entry qualification within the requirements of the FSCA
• Comply with FAIS legislation for registration as Fit and Proper individuals:
• Applications who entered the industry as follows:
• From years 2004 – 2007 requires 30 credits on NQF 4 obtianed by 31 December 2009
• From years 2008 – 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS
• recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognized qualification
• Clear ITC
• Clear criminal record
• RE 5 Certificate
• RE 1 certificate will be an added advantage

EXPERIENCE REQUIRED FOR THE POSITION:

• Knowledge and management experience in Life Assurance industry, preferably in a Client Service/Policy maintenance environment of at least five (5) years
• Management of a team
• Experience in and knowledge of client service environment and policy services of at least one (1) year

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RESPONSIBILITIES  INCLUDE:

• Arranging of all funerals and cremations
• Obtain and complete all legal documentation for funerals and cremations
• Maintain all funeral records
• Offer counselling and comfort the bereaved families
• Handle payments and invoicing
• Marketing and sales of Funerals, Tomstones and AVBOB insurance products
• Render client service and assist with complaints

Requirements

QUALIFICATIONS  REQUIRED  FOR  THE  POSITION:

• Grade  12
• Driver’s  license,  own  reliable  transport  and  cell  phone
• Clear credit and criminal record
• Comply with FAIS legislation for registration as Fit and Proper individuals:
• Applicants who entered the industry as follows: 
• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS            recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification

EXPERIENCE  REQUIRED  FOR  THE  POSITION:

• Business and functional experience in the funeral industry will be a advantage

SKILLS  REQUIRED  FOR  THE  POSITION:

• Good communication, analytical, planning and organising skills
• Time  management and administration skills
• Computer literate

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RESPONSIBILITIES INCLUDE:

• Arrangement and execution of funerals in line with AVBOB standards and client’s needs.
• Responsible for Stakeholder management
• Responsible for Asset Management
• Responsible for Stock Management
• On a regular basis Communicate changes and implementation of new initiatives with Funeral Agencies
• Responsible for the ordering process of coffins and funeral related products from the Factory
• Upholding high levels of customer services to AVBOB clients
• Positively always uphold the AVBOB brand.
• Implementation of audit processes and guidelines in line with the Group’s audit policies.
• Ensure the compliance with legislative requirements and reporting of any incidents
• Ensure all health and safety requirements are met and liaise with the relevant authorities on compliance (OHS)
• Manage and lead the administration function
• Management of infrastructure (buildings, etc.) in line with the set AVBOB standards.
• Management of training and development of branch staff.
• Business focus and drive to achieve business deliverables.

Requirements
QUALIFICATION REQUIREMENTS FOR THIS POSITION:

• Relevant business-related post-matric qualification.
• Computer literacy.

SKILS REQUIRED FOR THE POSITION:

• Business acumen (operational, sales, marketing and customer service).
• People management skills.
• Business and functional experience in the funeral industry will be an advantage.
• Good financial management experience will be a definite advantage.

OTHER REQUIRED FOR THE POSITION:

• Compliance with FAIS legislation for registration as fit and proper individuals.
• Clear criminal and credit record (ITC).

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Description
RESPONSIBILITIES INCLUDE:

• Functional management of the branch.
• Responsible for Fleet Management and control by monitoring fleet register.
• Responsible for Asset Management control
• Positively always uphold the AVBOB brand.
• On a regular basis Communicate changes and implementation of new initiatives with Funeral Agencies
• Implementation of audit processes and guidelines in line with the Group’s audit policies.
• Ensure the compliance to legislative requirements and reporting of any incidents
• Ensure all health and safety requirement are met and liaise with the relevant authorities on compliance (OHS)
• Manage and lead the administration function
• Management of infrastructure (buildings, etc.) in line with the set AVBOB standards.
• Management of training and development of branch staff.
• Business focus and drive to achieve business deliverables.

Requirements

QUALIFICATION REQUIREMENTS FOR THIS POSITION:

• Relevant tertiary qualification
• Valid Driver’s license

SKILS REQUIRED FOR THE POSITION:

• Business acumen (operational, sales, marketing and customer service).
• People management skills.
• Functional experience in the funeral industry will be an advantage.
• Good financial management experience will be a definite advantage.

Knowledge and Experience

• 3-4 Years management experience
• Knowledge of the funeral industry
• Computer Literate

Technical and Behavioural Competencies

• Understanding of the funeral industry
• Administration skills
• Communication skills
• Analytical skills
• Team player
• Customer Service Orientation
• Work accurately under pressure
• Deadline drive
• Telephone etiquette
• Coordination skills
• Time Management

OTHER REQUIRED FOR THE POSITION:

• Compliance with FAIS legislation for registration as fit and proper individuals.
• Clear criminal and credit record (ITC).