General Manager: Global Value Propositions at MTN

Mission/ Core purpose of the Job

• The General Manager Global Value Proposition contributes to the development of the Consumer Business strategy and manages the implementation and execution of the Pricing, Voice and Core data services strategies. Responsible for business planning, setting policies , frameworks, budget management, performance maximization to meet overall strategic objectives
• The General Manager, Global Value Proposition reports into the Executive, Group Consumer and is supported by Senior Managers. The position will interface with Opco stakeholders, Group Management Service stakeholder and consumer divisional heads in order to ensure effective and efficient operations

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The General Manager: Global Value Propositions will be accountable to achieve the following objectives:

Strategy Development and Implementation

• Lead the creation of the divisional strategy (Value Proposition) in line with the overarching business goals;
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps; and
• Define the standards for performance across various activities and identify the parameters for measurement of performances.
• Staff Leadership and Management
• Build and manage a high performing team by providing leadership, role clarity, training and career development;
• Source, induct and manage talent in accordance with legislative guidelines;
• Ensure open communication channels with staff and implement change management interventions where necessary;
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team;
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program;
• Develop and implement a training plan in order to build and develop skills within the team;
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan;
• Performance manage resources in accordance with HR policy and legislation where necessary;
• Actively participate in leadership team and develop skills of own team; and
• Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

Governance

Strategic Meetings

• Hold strategic meetings, ensure relevant participation and provide guidance and support in the various discussions;
• Drive enterprise wide transformation initiatives, elicit inputs from relevant parties;
• Drive adequate risk mitigation and controls, and elicit inputs from relevant parties;
• Sign off approval on new initiatives;
• Provide relevant budget for internal projects; and
• Prepare proposal on change initiatives , SLA policies and procedures.
• Escalations
• Manage and resolve issues that will result in severe time, scope, productivity and cost or resource impact; and
• Resolve and provide guidance to issues escalated.
• Tactical
• Manage all projects and initiatives;
• Review key risks, issues and dependencies and set mitigation actions; and
• Sign-off / make decisions regarding tactical changes.

Performance

• Monitor performance and alignment with MTN global strategy and per industry best practices;
• Review performance against agreed Key Performance Indicators (KPIs) and review service level agreements;
• Identify opportunities for improvement and collaborate with respective OPCOs and teams to agree on corrective actions;
• Ensure provision of appropriate support to consumer functions; and Create and monitor plan for continuous improvement and monitor adherence to the plans.

Reporting

• Report on a monthly basis to Executive, Value Proposition & Customer Insights relating to progress made within the division and in accordance with the measurement metrics set by the organisation;
• Highlight to the management significant deviations from defined performance metrics; and Report on an adhoc basis on specific projects, as required
• Job Requirements (Education, Experience and Competencies)

Education and Experience

• Minimum of 4 year tertiary qualification in Marketing/Business Degree/IT MBA or Masters in relevant field of study (Preferred)
• 10 – 12 years of relevant work experience
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
• Senior management track record of 5 years or more; with at least 3 years in relevant sector/ industry as per relevant role
• Experience in leading change / transformation (Marketing)
• Experience in continuous improvement through the implementation of best practices (Marketing)
• Experience in Marketing leading practices and trends

Competencies:

• Strong financial, analytical and problem-solving acumen insights driven with structured story telling ability
• Good communication and presentation skills with the ability to influence
• High business acumen and strong execution skills
• Be able to work under pressure
• Strategic thinking
• Commercial acumen and financial competency
• Communication skills
• Partner management
• Business Process Design and Reengineering
• Business Risk Management
• Regional and international travel