General Manager: Human Capital at South African Tourism

Key Outputs: 

Develop Human Capital (HC) Strategy, Implement and Monitor the execution of HC strategy

• Develop the overall HR strategy in line with the overall SA Tourism strategy. The strategy to include HC back office (HC services), Organisational Health, Employee relations, Performance Management, Organisational Development, Remuneration and Benefits, Learning and Development; 
• Provide input to the SA Tourism annual business plan and budget from the business unit’s perspective; 
• Develop and implement an annual plan for HC that supports the achievement of the overall SA Tourism objectives. 

Strategy Planning and Execution 

• Provide advice and guidance into the Human Capital (HC) aspect of SA Tourism’s strategic plan and Annual Performance Plan (APP) and ensure translation into the HC business unit’s annual strategic and operational plan; 
• Oversee and manage the development and implementation of business unit operational plans for SA Tourism from a people perspective (e.g. Strategic HC, People Performance, Operational, and Learning and Development Plans); 
• Measure and monitor achievement of strategic objectives of the Business Unit and take corrective actions where required. 

Develop and implement HC policies, services, systems and processes, ensure compliance with legislation 

• Consult with the relevant stakeholders and develop the HC policies to support overall business plans and objectives; 
• Monitor and advise on the compliance with labour legislation (including country offices); 
• Ensure all the HC statutory reporting is done as per the required frequency (WSP/ATR; EE); 
• Regularly review and assess HC policies to ensure alignment with the business and legislative compliance; 
• Monitor effective payroll management and compliance; 
• Optimise and align reward and recognition processes, policies and practices. 

Oversee the processes of people management and development 

• Oversee the development of Talent Management strategy/programme for SA Tourism in terms of recruitment, psychometric assessment, engagement, development and retention of talent; including career development and succession planning; 
• Oversee the development and implementation of a Performance Management framework to inculcate the philosophy of a high-performance culture; 
• Lead the SA Tourism performance management process to create an energised high performance culture; 
• Oversee the recruitment function to ensure that business units are capacitated with suitably qualified and competent employees to facilitate the achievement of strategic and operational objectives; 
• Oversee the development and implementation of a learning and development framework to inculcate the culture of employee development; 
• Oversee the employee relations function to promote positive and effective employment relations practices, and ensure compliance with Labour Relations Act, Basic Conditions of Employment Act and Employment Equity Act requirements.  

Manage HC reporting: Report consistently to the Chief Operations Officer on: 

• Performance against the business and operational plans from the department’s perspective (Business Unit annual performance plan, budget management); 
• Human capital management; 
• Stakeholder management; 
• Provide management reports so that internal and external stakeholders are informed of performance progress and relevant issues of the department; 
• Writing formal reports and/or providing verbal feedback; 
• Conducting presentations and/or workshops to internal and external stakeholders.

Qualifications and Experience 

• A minimum of bachelor’s degree in Human Resources/Industrial Psychology 
• Postgraduate or Master’s Degree in Human Resources/Industrial Psychology/Business Management and relevant professional registration will be an added advantage. 
• 8-10 years in Human Resources or a related field, of which 5 years should be in senior management position. 
• Previous experience in managing an HR Department/Function essential.