General Manager:Operations at G4S

KEY PERFORMANCE AREAS

Effective Management of Operations Cash Centre

• Conduct an effective supervisory function for: Cash Centre Managers
• Monthly meetings to be held to identify and resolve any issues with outsource vendors.
• Manage Container and equipment expenses
• Set standards to monitor staff productivity, allocation of work daily, monitoring of Client services, differences, problem solving, discipline & work flow
• Ensure proper liaison with CIT and handle all queries related to cash delivering & cash processing turnaround time of 24 hours.
• Liaise with the finance department or management regarding queries.
• Deposita mandates for cash center access.
• Ensure that all related systems are working and that everyone understands the processes.
• Performance assessments every 3 months.
• Manage the issue and overall control of bulk monies, staff and equipment, company policies and procedures including access control regarding operations (Cash Delivering, CIT, Bank Vendors).
• Monthly and weekly audits on cash holdings to be verified and accounted for daily through reconciliations and reporting to Finance and Vendors.
• Assist with new processes.
• Monthly meetings for improved efficiency.

Effective Management of Operations Technical

• Conduct an effective supervisory and support function for:
• Regional Managers
• Operation Managers
• Regional organizational structure fully staffed, 
• Staff turnover analysis, proper allocation of staff to positions and structure.
• Set and agree objectives and performance standards with management team and ensure cascading through the organization as appropriate
• Monitor performance and provide feedback
• Performance assessments every 3 months.
• Staff communication

Staff Development: 

• Succession Planning in place, updated and practiced 
• Determine training needs for direct reports (in line with training and HR policy). Arrange for attendance of subordinates at scheduled training interventions and coach Managers as needed.
• Leadership Development in the business

Leadership

• Set and maintain acceptable standards of behavior at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
• Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
• Hold management team meetings and communicate to all managers and their staff through those briefings

Engagement

• Ensure maximum participation in Employee survey and action planning
• Maintain customer confidence by keeping service information confidential.
• Set standards to monitor staff productivity, allocation of work daily, monitoring of Client services, differences, problem solving, discipline & work flow

Effective Management of Risk Investigation

• Manage the company policies and procedures, including access control regarding operations risk, audits and security.
• Meetings held monthly to assess losses and evaluate risk to the company and identification of actions to be taken to minimize risks.
• Monitor that the day to day losses are reported and claimed from vendors and insurance respectively.
• Monitor that all documentation relating to losses has been handed to the investigations administration department by each respective department before end of business daily to ensure that all losses are reported timeously.
• Manage all shortages & surpluses monthly &report on said losses monthly.
• Provide daily statistics on cash shortages
• Performance assessments every 3 months

General

• Any ad hoc duties required by the Director Operations and Managing Director of the company

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents on all levels
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

MINIMUM REQUIREMENTS

Qualification

•  A Bachelor's degree in a business-related field like operations management, business  administration, or a similar discipline is typically the foundation
• A minimum of 5-10 years of managerial experience often being sought.