General Manager at Phoenix Recruitment

• 300+ Seater Family Style Restaurant in Durbanville, Cape Town is looking for an experienced, hands-on General Manager / Operations Manager to lead their team.
• The successful candidate will take full responsibility for front- and back-of-house operations in a high-volume environment, ensuring a consistent guest experience, effective team management and strong financial performance.

Duties:

Restaurant Operations:

• Oversee all front- and back-of-house operations, including the restaurant, bar and kitchen.
• Maintain an active presence during trading, observing and managing service to ensure a consistent guest experience.
• Coordinate kitchen and service teams to maintain food quality, presentation and efficient service.
• Manage reservations, seating and service flow during peak periods.
• Handle guest feedback and resolve complaints professionally.
• Ensure equipment and facilities are maintained and operational.

Team Management:

• Recruit, train, schedule and manage staff across all departments.
• Plan rosters according to trading demands and labour budgets.
• Manage staff performance, disciplinary processes and development.
• Lead team briefings and maintain clear communication and service expectations.

​​​​​​​Financial & Stock Control:

• Analyse food cost, gross profit and labour cost, investigate variances and implement corrective action.
• Manage budgets, expenditure and overall restaurant profitability.
• Oversee cash control, daily cash-ups and POS procedures.
• Manage stock control, ordering, stocktakes and supplier relationships.
• Monitor stock rotation, wastage and losses.
• Prepare weekly management reports covering financial and operational performance.

​​​​​​​Standards & Compliance:

• Ensure compliance with health, safety, hygiene and liquor-service requirements.
• Maintain high standards of cleanliness throughout the restaurant, bar and kitchen.
• Support promotions and events that encourage repeat business while maintaining a welcoming, family-friendly atmosphere.

​​​​​​​Requirements:

• Proven experience as a General Manager or Operations Manager within a busy restaurant.
• Experience managing a large-capacity, high-volume operation, preferably in a family or pub-style environment.
• A solid understanding of kitchen operations, including food preparation workflows, service coordination and kitchen controls.
• Strong knowledge of front-of-house and bar operations.
• Sound financial skills, including food-cost analysis, gross profit management, labour control and budgeting.
• Experience managing stock, purchasing and supplier relationships.
• Strong leadership skills, including recruitment, training, scheduling, performance management and disciplinary processes.
• Good knowledge of POS systems, cash controls and management reporting.
• Excellent communication, organisational and problem-solving skills.
• A hands-on approach and the ability to make sound decisions under pressure.
• Willingness to work evenings, weekends and public holidays.

Closing Date: 30 Nov 2026