Night Porter at Phoenix Recruitment

• Game Lodge in Hazyview, Mpumalanga is looking for a reliable and guest-focused Night Porter with experience working for the Marriott group to join their team. 
• The successful candidate will assist with overnight guest services, support late arrivals and early departures and help maintain a safe, welcoming and well-presented lodge environment throughout the night.

Duties:

• Assist with late guest arrivals, early departures and luggage handling.
• Respond promptly and professionally to overnight guest requests.
• Assist with guest escorts around the lodge according to safety procedures.
• Maintain the cleanliness and presentation of reception, public areas and designated service spaces.
• Conduct routine checks and report maintenance concerns, unusual activity or safety hazards.
• Communicate with security and the manager on duty when assistance is required.
• Assist with setting up designated areas for early morning service.
• Maintain accurate handover notes and communicate outstanding matters to the incoming team.
• Manage proprietary digital platform: managing live digital channels, Mobile Chats, incoming Guest Care Cases, and pre-arrival email communications.
• Monitor the active system for incoming mobile app messages, room service inquiries, and late-night guest requests.
• Adhere to service standard metrics: Answer incoming guest chats.
• Ensure the front desk has the "final word" in mobile conversations to avoid keeping the ticket open, preventing the property from being penalized on timing metrics.
• Open, track, and log all overnight guest complaints, requests, or maintenance faults
• Dispatch requests recorded overnight departments (e.g., Security, Engineering, or Night Housekeeping) and follow up to ensure closure.
• Monitor the property’s central email inbox for late arrivals, transport requests, digital check-in updates, or invoicing queries.
• Review and manage pre-arrival guest profile emails to flag preferences, special events, or elite member VIP perks for the upcoming morning arrivals.
• Log specific guest preferences discovered during nighttime chat interactions directly onto the guest’s permanent profile and PMS (Property Management System) for future stays.
• Escort late-night arrivals, manage the luggage room, patrol corridors, and complete area clearing.  
• Radio / Mobile Porter Alerts

Requirements:

• Previous porter, night-shift or guest-service experience within a lodge or hotel
• Good communication and interpersonal skills.
• A friendly, professional and guest-focused approach.
• Reliability, punctuality and strong attention to detail.
• Ability to work independently and remain alert throughout the night.
• Ability to handle luggage and perform the physical duties of the role.
• A calm approach to guest concerns and unexpected situations.
• Willingness to work night shifts, weekends and public holidays.

Closing Date: 30 Nov 2026