Gift Card Administrator at Excellerate JHI

Main purpose / objective of the position:

• Maintains a positive image of the company through management of the information desk during mall trading hours. Liaise with customers at the info desk or via telephone in a welcoming, pleasant and courteous manner. Assumes
• overall responsibility for efficiently transferring daily knowledge of shopping centre activities to customers. Advises customers and tenants on the centre facilities lay-out and procedures.
• Sells gift cards according to standard accepted tender methods, i.e. cash, credit and debit cards.
• Management of cash according to standard procedures.
• Adheres to FICA and bank requirements when selling gift cards to the general public.
• Gathers information to support re-issue of lost/stolen gift card/s according to standard procedures.
• Follows the standard gift card procedures both internally and externally to general public.
• Liaises with tenants. Assists in the collection of lost items handed in to the info desk by general public and/or mall staff.
• Follows the lost items standard procedure Assist with wheel chair facilities to the general public.
• Adhere to the standard wheel chair procedures.
• Completes and signs daily control sheets according to standard procedure. 

Works on a roster basis within the shopping centre trading

hours which includes Saturday, Sunday and Public Holidays.

Decision making authority:

• Required to choose from a limited array of routines or rules at his / her disposal.
• Works according to specific standard procedures.

Experience / Education:

• Grade 12. At least 2 years minimum sales/professional customer care experience

Skills required:

• Demonstrates a consistent, dependable work effort and a positive work attitude.
• Numerical competency. Exhibits enthusiasm, energy, drive, and tenacity in the peruse of job goals.
• Competitive actions with ability to meet challenging targets.
• Good communication skills and ability to interact at various levels (internal and external relationships). Innovative. Remain calm when dealing with irate customers. Adapts quickly to change.
• Completes tasks successfully under stressful conditions.
• Handles many tasks simultaneously without losing effectiveness. Takes ownership of his/her work.
• Displays flexibility when dealingwith unique situations.

Knowledge required:

• The layout of the shopping mall and surrounds.
• The physical location of the
• tenants within and surrounding area of mall.
• Professional customer service to customers/tenants.
• Computer literate