Current Vacancies at Excellerate JHI

About the role

• We are seeking an experienced and dynamic Facilities Services Manager to manage the full technical component of commercial and retail inclusive of air conditioning, electrical, lifts, generators, elevators, etc. ensuring that the operation runs smoothly, efficiently and effectively.

What you will bring

• Bachelor’s degree, National Diploma (S4), in Mechanical or Electrical engineering
• Candidates with Bachelor Degree in Engineering need to have passed the OSHACT Exam as set by the Department of Labour.
• Candidates with National Diploma in Engineering must have a Government Certificate of Competency (GCC) in Mechanical or Electrical engineering.
• At least 5-7 years minimum experience in a variety of technical roles with an emphasis on electrical, mechanical and electronics.
• Experience in a large-scale retail (ideally) / commercial / industrial property environment.

What you will be doing

Budgeting & Expense Control (20%):

• Contribute to the annual expense budget and manage monthly expense budgets.
• Oversee purchase orders through the Helpdesk and manage procurement within budget limits.
• Maintain and manage the stock register, issuing work orders, and completing works orders as needed.
• Procure stock from authorized suppliers and ensure building maintenance expenses are below market rates.
• Maintain accurate stock records and benchmark actual maintenance costs against the year-on-year average growth over a three-year cycle.

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About the role

• We are looking for a proactive Lease Administrator to join our team where you will be instrumental in managing the lease agreement administration processes, including new deals, renewals and tenant administration. If you have a meticulous approach to property management and a dedication to maintaining operational excellence, we encourage you to apply.

What you will bring

• Minimum Grade 12
• At least 3 years relevant experience, including direct client interfacing and comprehensive administrative support.
• Knowledge of the commercial leasing process and documentation
• Proficiency in MS Office – Excel, Word, Outlook.
• Proficiency in property management systems, example SAP, MDA, specifically contract creation.
• Proficiency in financial aspects such as the financial implications of lease terms (e.g., security deposits, rent increases, service charges).
• Strong telephone etiquette
• Excellent administrative and organizational abilities.
• Effective verbal and written communication skills for interacting with landlords, tenants, legal professionals, and other stakeholders involved in lease administration.
• Ability to maintain accurate lease records, documentation of communications, and adherence to document retention policies as per legal requirements.
• Working knowledge of the Financial Intelligence Centre Act (FIC Act)

What you will be doing

• In this role you will play a pivotal role in managing lease administration processes. If you thrive in a detail-oriented environment, excel at communication and organization, and have a keen interest in real estate administration, this opportunity is perfect for you.

The main responsibilities will include:

• Managing New Lease Deals: You'll oversee the creation and processing of new lease agreements, ensuring accuracy and compliance with legal standards.
• Handling Lease Renewals: Initiate and manage the renewal process in advance of lease expirations, ensuring timely completion of all required paperwork.
• Tenant Administration: Draft cover letters for lease agreements and maintain organized tenant files, ensuring all documents are properly filed and easily accessible.
• Ensuring Data Integrity: Track and follow up on all essential documents and securities related to leases, ensuring completeness and compliance.
• Tenant and Public Interaction: Serve as a point of contact for tenant inquiries and complaints, ensuring timely resolution or escalation as needed.
• Internal Collaboration: Work closely with internal teams to address tenant queries efficiently and support seamless lease administration processes.

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Main purpose / objective of the position:

• Maintains a positive image of the company through management of the information desk during mall trading hours. Liaise with customers at the info desk or via telephone in a welcoming, pleasant and courteous manner. Assumes
• overall responsibility for efficiently transferring daily knowledge of shopping centre activities to customers. Advises customers and tenants on the centre facilities lay-out and procedures.
• Sells gift cards according to standard accepted tender methods, i.e. cash, credit and debit cards.
• Management of cash according to standard procedures.
• Adheres to FICA and bank requirements when selling gift cards to the general public.
• Gathers information to support re-issue of lost/stolen gift card/s according to standard procedures.
• Follows the standard gift card procedures both internally and externally to general public.
• Liaises with tenants. Assists in the collection of lost items handed in to the info desk by general public and/or mall staff.
• Follows the lost items standard procedure Assist with wheel chair facilities to the general public.
• Adhere to the standard wheel chair procedures.
• Completes and signs daily control sheets according to standard procedure. 

Works on a roster basis within the shopping centre trading

hours which includes Saturday, Sunday and Public Holidays.

Decision making authority:

• Required to choose from a limited array of routines or rules at his / her disposal.
• Works according to specific standard procedures.

Experience / Education:

• Grade 12. At least 2 years minimum sales/professional customer care experience

Skills required:

• Demonstrates a consistent, dependable work effort and a positive work attitude.
• Numerical competency. Exhibits enthusiasm, energy, drive, and tenacity in the peruse of job goals.
• Competitive actions with ability to meet challenging targets.
• Good communication skills and ability to interact at various levels (internal and external relationships). Innovative. Remain calm when dealing with irate customers. Adapts quickly to change.
• Completes tasks successfully under stressful conditions.
• Handles many tasks simultaneously without losing effectiveness. Takes ownership of his/her work.
• Displays flexibility when dealingwith unique situations.

Knowledge required:

• The layout of the shopping mall and surrounds.
• The physical location of the
• tenants within and surrounding area of mall.
• Professional customer service to customers/tenants.
• Computer literate