Global Coordinator - PepOps (Location Agnostic) at MFS Africa

Description

MFS Africa is the leading digital payments platform in Africa, enabling low-cost payments across the continent. The company works in close partnership with mobile network operators and financial institutions to bring simple and relevant payment services to African consumers and businesses. MFS Africa connects over 320 million mobile money users across Africa through its platform, which enables cross-border payment for mobile money networks, banks, money transfer operators, and large corporates.

As a fintech company, we strive towards elegance and simplicity in everything we do. Our mission is to make borders matter less, and our values are to SIMPLIFY, CARE, and be REVOLUTIONARY. We pride ourselves on world-class operations and a distributed team. Our offices include Abidjan, Accra, Johannesburg, Kampala, Lagos, London, Nairobi, and Port-Louis, and many employees work remotely from locations where we do not have offices. We are regulated by the FSC in Mauritius, BoG in Ghana, BoT in Tanzania, and FCA in the UK.

The MFS Africa team has doubled in the past year and continues to grow rapidly. Our people are talented, curious, and the reason our company does exceptional things. Excellence in nurturing our people and their passions is foundational to our success as a business.

The Role

People Operations (PepOps) at MFS Africa encompasses human resources, wellness, employee experience, learning and development, health and safety, logistics and facilities for 500 people in over 20 countries. We are recruiting a Global Coordinator to join the PepOps team who will be responsible for managing the PepOps global team logistics and calendars, as well as coordinating company events, HSE and audit compliance for people, facilities, and activities. As a core member of the PepOps team, the Global Coordinator will report to the Chief People Officer and work closely with stakeholders across the business to ensure safety, simplicity, efficacy, and HSE compliance in people operations at MFS Africa.

We are seeking candidates with 2-3 years of experience managing people, coordinating logistics, and facilitating events. The successful candidate must be passionate about creating safe and delightful experiences that nurture people, possess exceptional communication skills, high EQ, creative problem solving, strong organization skills, and flexibility.

Strong location preference is one of our offices, however, this may be negotiable within time zone. Some travel will be required.

Requirements

You will be a good fit if you are:

• A curious problem solver focused on simplifying solutions in revolutionary ways

• A great listener and strong cross-cultural communicator

• A diligent closer with dedicated and timely follow-through

• Able to independently manage yourself and deliver on multiple work streams simultaneously whilst ensuring that your work product is of a high standard

• Great attention to detail, as well as pull back and see the bigger picture

• Eager to take on new types of work and learn by doing, without prior experience or direct supervision

• Motivated by the growth of others

• Flexible and adaptable

• An excellent relationship builder who can effectively handle conflict when it arises

• Comfortable with ambiguity and can operate effectively in a fast-paced and changing environment

• Collaborative, strategic, and effective in a team

• Humble, authentic, empathetic, and visionary

Duties and Responsibilities:

• Liaise with travel providers to coordinate team travel

• Maintain up-to-date team calendars

• Facilitate clear, relevant communication with multiple stakeholders about PepOps activities and initiatives

• Document and report on adherence to HSE processes and practices at company offices and events

• Coordinate and QC office HSE activities with location-specific facilities staff, and support staff growth and development

• Coordinate PepOps-led global events including internal conferences, leadership team intensives, academy sessions, immersion weeks, and team buildings in collaboration with key stakeholders and suppliers

• Promote and model MFS Africa’s core values to simplify, care, and be revolutionary

• Collaborate with multiple stakeholders to perform other duties and tasks as needed in collaboration with the CPO and the rest of the PepOps team

The ideal candidate will have the following qualifications and experience:

• Bachelor’s degree in a relevant field

• 2+ years' work experience in logistics, project coordination, event management, hospitality, or another relevant field

• 3 verifiable references (at least one personal and one professional)

• Demonstrated leadership skills in a fast-moving and complex environment

• Experience working in fin/tech a plus

• French language competency a plus

Benefits

• We are the cutting edge of fintech in Africa

• Ranked by Fast Company as Second Most Innovative Company in Africa

• Attractive package including flexible benefits and competitive remuneration

• Diverse, inclusive, gender-balanced company culture representing >28 nationalities and speaking

• >20 languages

• Massive growth potential

• We operate a flexible remote working and unlimited leave policy

• We solve relevant problems for Africa and the world to create access for the millions of users who also believe in what we do