Global Sales Specialist at Hitachi Energy

Job Description

General information:

• Our Grid Integration portfolio spans a wide range of transmission and substation applications, which facilitate reliable and efficient system integration of the future digital electric network with minimum environmental impact.
• We incorporate the integrated systems, solutions and services of our business's DC and AC fields, including HVDC, Substations, FACTS, Offshore Wind Connections, Semiconductors and Power Consulting, for utility and industrial grid applications, as well as e-transportation solutions.
• Currently we are looking for a highly motivated Global Sales Specialist to join our international team.

Mission Statement:

• Support Global Product Group, Service Operating Units and Front-End Sales teams in successful roll-out and development of RelCare offering.

Responsibilities:

Technical support:

• Present and demo RelCare platform; single point of contact for technical/functional/product road-map queries; first line technical support; coach local teams on how to leverage from platform's functionality to drive service business.

Pre-sales support:

• Host design-thinking/value co-development sessions; discover and analyze customer's needs/challenges; ideate RelCare enabled services to address customer's needs; advise optimal RelCare solution's set-up.

Sales support:

• Prepare cost calculation; ensure technical, financial, contractual aspects of offers are appropriate; provide inputs for risk review; participate in preparing technical proposals; develop technical overviews and other attachments to the offers.

Customer relations and satisfaction:

Participate in customer visits as keynote speaker, subject matter expert in the field of RelCare offering; develop RelCare presentations, technical whitepapers; provide content for brochures, web pages.

Processes and Tools:

• Collaborate with relevant global teams on designing and implementing processes, procedures, policies, supporting tools related to RelCare offering to enforce best practices, lessons learned and increase productivity and quality.

Performance targets:

• Develop RelCare opportunities' pipeline; ensure meeting RelCare budget.

People leadership:

• Train and coach teams on RelCare enabled service agreements; encourages and support customer interactions; provides support and technical advice to colleagues and proactively share knowledge; provide feedback to product management team and R&D, builds network internally and externally for exchange of information.

Your background:

• Minimum 5 years of professional experience in technical sales/pre-sales, working on technical sales support/expert role, tender/bid engineer or similar position. MSc in Electrical Engineering / Industrial Automation / Power Electronics is required Reliability theory, maintenance strategies knowledge is an advantage. O&M / commissioning field experience from different industries is an advantage. Customer focused, entrepreneurship mindset and results-oriented to deliver solutions that make a difference and drive the business. Ability to effectively interact and influence people from inside and outside the organization. Curious, willing to learn, collect information from different sources and integrate to propose sound solutions.