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Aspen Medical is an award-winning Australian-owned global healthcare solutions provider with operations in Australia, the Pacific, the US, Europe, the Gulf region and Africa. We have the expertise and experience to deliver guaranteed and innovative healthcare solutions in complex environments, especially those that are remote, challenging and under-resource...
Description
JOB PURPOSE:
Tactical role in the digital technology organisation and is accountable for the processing and coordination of appropriate and timely responses to incident reports, including channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration. The management and operation customer request fulfillment service at the service desk function. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. The delivery of customer service through multiple channels including human, digital, self-service and automated.
KEY PERFORMANCE AREAS:
Requirements
EDUCATIONAL QUALIFICATIONS & EXPERIENCE:
TECHNICAL COMPETENCIES & SKILLS:
ASPEN COMPETENCIES
Business:
People:
Self:
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